About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.SECURITY OFFICERThe Four Seasons Resort Lāna’i is looking for a Security Officer w ho shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.WHAT YOU’LL DOEnsure the safety and protection of guests, employees, and hotel property, including buildings and groundsEnforce hotel and departmental rules, policies, and safety standardsMonitor and patrol the property to identify and address safety, fire, or security hazards; must be able to walk/run stairs while carrying equipmentRespond promptly to all emergencies, including fire alarms, medical calls, and incidents requiring the Emergency Response TeamProvide safety training and promote awareness to reduce incidents and potential lossesMonitor Operations Center systems including phones, CCTV, alarms, key control, and visitor/vendor accessHandle security incidents, guestroom lockouts, safe malfunctions, and key reprogramming requestsInvestigate and document incidents; prepare detailed reports, logs, and follow-ups, including worker’s compensation and liability claimsAct as a liaison with law enforcement, city and federal agencies, and hotel associationsMediate non-emergency situations such as disputes, minor injuries, and guest complaints with professionalismFollow bloodborne pathogen protocols when handling contaminated materialsParticipate in developing, testing, and implementing the hotel’s fire and emergency plansMaintain professional appearance and provide courteous, personalized service to guests, staff, and neighborsWork as part of a 24-hour rotating Security Team to ensure continuous safety coverageDemonstrate strong communication, problem-solving skills, and high attention to detailAnd More!WHAT TO BRINGSuccessful candidate must possess legal work authorization in United StatesAbility to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shiftsValid Driver’s LicenseWeekend and Holiday availability required.Reading, writing and oral proficiency in the English languageAbility to work well in high pressure situations and possess strong interpersonal and relationship-building skills to work with cross-functional teamsStrong problem-solving skills, ability to handle difficult situations and guests.JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:Hourly Rate: $26.12100% Employer contributed Medical, Dental, and Vision benefitsCompetitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday PayInclusive and diverse employee engagement & recognition events all year-roundComplimentary stays and exclusive discounts at Four Seasons WorldwideComplimentary Employee Meals & Dry Cleaning for Employee UniformsOwner subsidized on-island housing, inter-island airfare to Oahu and other resourcesComprehensive learning and development programs to help you master your craftEnergizing Employee Culture where you are encouraged to be your true self!And so much more!We look forward to receiving your application!Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:Twitter:Facebook:Instagram:Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
