Service Coordinator

• Coordinate and manage service requests by accurately entering, scheduling, updating, and closing work orders, while assigning technicians and vendors for efficient routing and timely service.

• Serve as the primary point of contact for residents, managing service requests, scheduling, and follow-ups via phone, email, and resident tickets.

• Respond to and manage resident service tickets, addressing resident inquiries, escalating urgent issues, and ensuring timely follow-ups.

• Collaborate cross-functionally with service teams and property operations to ensure a seamless resident experience and timely issue resolution.

• Communicate with vendors and service teams, confirming work order assignments, verifying work completion, and resolving scheduling conflicts.

• Monitor work order progress and follow up on outstanding service requests, escalating as needed to the Service Manager or Lead Technician.

• Use Power BI and other reporting tools to track service trends, assess response times, and provide insights on operational needs.

• Identify scheduling gaps, delays, or inefficiencies, bringing them to the attention of the Service Manager and/or Lead Technician.

• Maintain accurate records in work order systems, ensuring compliance with company policies and reporting requirements.

• Support the Service Manager and Lead Technicians with data entry, performance tracking, and service-related administrative tasks as needed.

• Additional duties may be assigned as needed.

• Office-based role with a focus on high-volume resident communication and work order coordination.

• Frequent phone, email, and system interactions, requiring strong communication and multitasking skills.

• Extended periods of computer use, including data entry, scheduling, and reporting tasks.

• Cross-functional collaboration with service teams, vendors, and internal teams to ensure resident and district needs are met.

• Standard business hours, with occasional evening or weekend support as needed based on resident or operational demands.

• High School Diploma or equivalent required.

• 1+ years of experience in an administrative, customer service, or operations support role.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Experience managing work orders, scheduling, and coordinating service tasks.

• Exposure to data tracking and reporting tools (Power BI preferred) for monitoring service trends and operational insights.

• Strong verbal and written communication skills, with the ability to interact professionally with residents, service teams, and vendors.

• Experience in property management, real estate, or service operations.

• Familiarity with work order and customer service management systems.

• Bilingual in Spanish (reading & writing) preferred.

• Knowledge of basic service and repair terminology (e.g., HVAC, plumbing, electrical).

• Experience in a fast-paced, high-growth environment with high-volume resident or customer interactions.

• Service Operations Support - Understanding of work order processes, scheduling, and vendor coordination.

• Customer Service - Knowledge of resident needs, service expectations, and issue resolution best practices.

• Data Tracking & Reporting - Exposure to analyzing service trends, response times, and work order efficiency using tools like Power BI.

• Work Order & Service Systems - Familiarity with platforms for managing service requests and resident interactions.

• Administrative & Clerical - Knowledge of data entry, record-keeping, scheduling, and workflow coordination.

• High-Volume Communication - Ability to handle a large number of calls, emails, and resident inquiries professionally and efficiently.

• Time Management - Strong ability to prioritize multiple service requests, administrative tasks, and scheduling in a fast-paced environment.

• Data Analysis & Reporting - Basic proficiency in Power BI or similar reporting tools to track service trends and operational performance.

• Attention to Detail - Ensures accurate data entry, scheduling, and tracking of work orders and service requests.

• Problem-Solving - Quickly identifies service delays or issues and escalates them appropriately.

• Vendor & Technician Coordination - Ability to schedule, track, and follow up on service tasks with efficiency.

• Resident-Focused Approach - Committed to delivering excellent resident service and satisfaction.

• Technical Proficiency - Familiarity with service management platforms such as Yardi, Facilgo, customer service software, or similar systems.

• Collaboration & Teamwork - Works effectively with service teams, vendors, and internal stakeholders to ensure smooth service operations.

• Highly Organized - Ability to manage multiple priorities, keep detailed records, and ensure timely follow-ups.

• Resident-Focused - Committed to delivering excellent resident service and a seamless resident experience.

• Proactive & Detail-Oriented - Identifies service gaps, inefficiencies, or escalations and ensures timely resolution.

• Dependable & Reliable - Follows through on assigned tasks with accuracy and consistency.

• Tech-Savvy & Data-Driven - Comfortable using digital tools, reporting systems (Power BI), and work order platforms.

• Strong Communication Skills - Able to interact effectively with residents, service teams, vendors, and internal teams.

• Collaborative & Team-Oriented - Works cross-functionally to support service operations and resident needs.

• High Energy & Drive - Thrives in a fast-paced, high-contact role with frequent calls, scheduling, and system interactions.

• Adaptable & Resilient - Remains flexible and responsive in a dynamic work environment.

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