Senior Implementation Specialist
- Charlotte, NC
- Permanent
- Full-time
- Lead new customers through isolved implementations, ensuring their payroll and HR business processes are set up effectively.
- Plan and review key project timelines with customers to ensure deliverables and "go lives" are achieved.
- Escalate potential issues early to resolve without affecting implementation timeline.
- Contribute to the evolution and improvement of the Implementation process and how we can more efficiently meet the needs of the customer.
- Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at isolved and externally at the customer).
- Oversee and enforce company and departmental policies,
- Coordinate and report critical issues to project manager; works with third party resources where appropriate.
- Responsible for configuration and testing of application modules and project managers on defining the project plans.
- Contribute to the continuous improvements of the implementation group including processes, implementation methodology, and supporting tools/materials.
- Guide and drive clients towards the best solution for their business needs.
- Analyze client's existing systems, interface requirements, and business processes.
- Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
- Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
- Normally receives little instruction on daily work, general instructions on newly introduced assignments. Routine assignments are performed independently unless problems occur.
- Typically requires a minimum of 3 - 6 years of related experience.
- N/A
- N/A
- Functional Business Process implementation experience (min 3 years)
- Technical understanding and capabilities
- Attention to detail, teamwork, initiative driven
- Four-year degree or equivalent education and business experience
- Excellent written and verbal skills
- Passion for customer satisfaction
- Customer Focused: Ability to build strong internal and external customer relationships and delivering customer-centric solutions.
- Problem Solving: Ability to process complex and sometimes contradictory information to effectively solve problems.
- Accountable: Being answerable for your actions and owning up to commitments.
- Communication: Developing and delivering information that conveys a clear understanding of the needs of different audiences.
- Relationship Building: Establishes effective partnerships and works collaboratively with others to meet shared objectives.
- Quality Results Focused: Takes on new opportunities with enthusiasm, applies efficiency to tasks and keeps our customers' experience in mind.
- Cultivates Innovation: Creates new and better ways for the organization to be successful.