PATIENT HOST/HOSTESS- PART TIME

• Patient Services (Front of the House)

• Introduces the menu process via the menu platform
• Uses the spoken menu guidelines to obtain menu selections electronically
• Navigates patient profile and adheres to diet order guidelines, fluid restrictions, and preferences
• Utilizes family and nursing when appropriate
• Calls patients in isolation rooms as able
• Delivers and collects trays at meal service; helps with tray set up as appropriate
• Delivers TF’s to units
• Orders and delivers floor stock to patient units.
• Supports patient satisfaction initiatives
• Patient Services (Back of the House)

• Answers phones and handles call requests or issues; notifies supervisor if needed
• Processes meal tickets for meal service
• Prints tally reports for meal service
• Prints TF labels
• Prints paper menus for behavioral health; enters as needed
• Completes department spreadsheet statistics
• Utilizes downtime procedures in emergency situations
• Stocks supplies in kitchen area as assigned.
• Regulatory/Sanitation

• Practices universal precautions for menu selection and tray service; adheres to infection control guidelines for isolation patients
• Uses 2 patient identifiers when entering room
• Checks and handles expiration dates of TF’s and pantry items
• Completes daily cleaning assignments as assigned
• Service Excellence

• Performs excellent customer service skills when entering a nursing unit and patient room
• Communicates directly with nursing unit staff
• Handles service recovery immediately and involves supervisor as needed
• Receives and distributes all messages in a timely manner
• Identifies and refers patients requiring further nutrition intervention to the dietitian
• Other duties as assigned.

• High School Diploma, GED or higher level of education.
• One (1) to two (2) years of experience in customer service, food service, retail, nutrition, or hospitality.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

• Experience in Healthcare setting.

• ServSafe Food Safety Certification preferred.
• Act 34-PA Criminal Record Check from the PA State Police system

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.

Independence Health System