Crew Scheduler Level 1
- Erlanger, KY
- $43,000-58,000 per year
- Permanent
- Full-time
- 24-hour communications center/point of contact for pilot and flight attendant work groups, provides round-the-clock support to flight crewmembers regarding schedule and flight-related issues, sick notices, delay notifications, assignment modifications, etc.
- Provides excellent and timely customer service to Pilots and Flight Attendants.
- Professionally operates all lines of communication (chat, phone, email) in a timely manner.
- Monitors and upholds compliance with FAR’s, CBA’s and Company policy compliance of flight crew member schedules for day-to- day operations
- Continuously audits and verifies coverage of all scheduled flights, and monitors crewmember schedules to ensure legality/FAR compliance.
- Optimizes the utilization of crewmembers to ensure daily flights are adequately staffed.
- Processes trip swaps, trip drops, sick calls, emergency leaves and other daily schedule modifications.
- Assigns all open flying to qualified crewmembers according to FAR’s, CBA’s and Company policies.
- Manages daily responsibilities such as legalities, daily reports, Hot Spare Crew and related tasks, Reserve crewmember utilization, and travel updates.
- Reports significant operational events to the Lead Crew Scheduler.
- Closely coordinates with the Lead Crew Scheduler with regard to any issues that will affect the operation.
- Performs other duties as assigned to support the efficient operation of the department and maintain company expectations.
- Required: Minimum of High School diploma
- Required: Minimum 2 years of customer service or data analysis experience
- Must be proficient in MS Office skills particularly with Outlook, Word and Excel and have the ability to use a desktop Ready learner with the ability to proficiently operate sophisticated and complex software systems (AIMS etc)
- Knowledgeable in operating a multi-line phone system
- Must possess effective organizational skills and must be able to manage multiple tasks and priorities
- Must possess strong interpersonal, analytical, administrative skills and be able to work in a team environment
- Must possess excellent communication skills, both written and verbal to a diverse population
- Must be able to perform mathematical computations using decimals and/or hours and minutes, both with and without a calculator
- Ability to work in a fast paced, high pressure environment handling stressful situations and have the ability to manage stress and stay calm under high pressure
- No Travel Required
- Not Safety Sensitive
- Shifts any/all shifts (24/7 operation) including holidays as needed