Scheduling Assistant II

Talent Staffing Services

  • Allentown, PA
  • Contract
  • Full-time
  • 1 day ago
Serve as the central point of contact for all incoming customer calls and emails. Address customer questions and concerns as much as possible, and delegate to the appropriate individual or group if unable to address. Log customer calls and report out weekly.Key Responsibilities
  • Assist schedulers with proactive customer contacts throughout the job scheduling process.
  • Provide clear guidance for customers on pre-job requirements (e.g., inspection due dates, physical work to be completed before work is executed, setting up new meter accounts, etc.).
  • Schedule customer appointments and issue reminders or confirmations.
  • Maintain a log of all communications to report out weekly.
  • Close work orders at the request of the scheduler.
  • Act as the customer point of contact for select jobs.
  • Schedule temporary interruptions.
  • Monitor and update property damage claims (WATTS).
  • Provide other scheduler assistance as needed, including creating work packets and processing bundled job cards.
  • Remove job holds once verified.
  • Create IVR appointments.
  • Assist in work order closeout.
  • Schedule temporary disconnects.
  • Investigate property damage claims and schedule work if PPL liability is determined.
Additional Information
  • This role is hybrid, with work from home on Mondays and Fridays at the Lehigh Service Center.
  • This is NOT a driving role.

Talent Staffing Services