Front Desk Attendant
Inns of Aurora
- Aurora, NY
- $15.00-19.00 per hour
- Permanent
- Full-time
- Act as main resource of the IOA properties for guests at all times
- Engage in communication with guests through e-mail, telephone, and face-to-face interactions when needed
- Assist guests with making dining reservations
- Assist guests with booking programming activities.
- Escort guests to room and show them their amenities when checking in
- Provide tours to guests, if requested
- Check in and build strong connections with our valued guests.
- Maintain a professional and hospitable demeanor
- Oversee digital reservations and follow-up with any outstanding questions or action items
- Answer general inquiries
- Act as liaison to maintenance staff to ensure urgent requests are taken care of promptly and efficiently
- Provide assistance to guests in a compassionate and understanding manner in order to address any issues or concerns they may have.
- Check in with night auditor/outgoing clerk for pertinent information
- Review the front desk recaps and front desk log
- Tidy public spaces and polish, if necessary
- Collect payment, assign guest keys, sign registration cards and receipts with guests, and process all check out payments
- Count, record and reconcile the cash drawer and petty cash
- Maintain knowledge of current area events, activities, and hours of operation
- Maintain constant awareness of safety procedures and occupancy rates
- Attend weekly/monthly meetings
- Maintain a professional demeanor and follow the appropriate dress code, as outlined in the IOA handbook.
- Other duties, as assigned
- High school degree
- Experience with guest relations
- Ability to work independently
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office programs and general computer literacy
- Ability to multi-task effectively under fast-paced working conditions
- Knowledge of high end operations and luxury properties and service
- Must demonstrate a professional demeanor and possess highly developed interpersonal skills
- Flexibility with hourly schedules, including weekend, holiday and evening availabilities
- Specialized historical knowledge of the Cayuga County and Village of Aurora area
- Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns
- Familiarity with IOA properties
- Experience working with Micros and StayNTouch Property Management System