Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Body Shop Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are seeking an energetic, customer-focused Body Shop Manager who will help us redefine the car-buying experience.The Body Shop Manager is responsible for developing business through insurance adjusters, customers and other sources to assure a projected sales volume.The Body Shop Manager will direct the activities of body shop employees in performing body repairs, including meeting time schedules and productivity levels, and maintaining industry quality standards.
Hire, train, motivate, and monitor the performance of all body shop employees
Set standards, communicate and establish goals to ensure and develop action plans to facilitate improvement of business performance and standards for quality, customer service and satisfaction and employee satisfaction and retention
Establish and maintain good working relationships with insurance adjusters
Monitor parts department orders to ensure timely parts availability
Monitor progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed
Promote a team environment, communicate effectively with technicians, estimators, body shop staff and management
Maintain the department’s safety according to applicable requirements and published procedures, including local ordinances, for dealership associates, customers, vendors and visitors
Understand and complete required training for compliance with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Ensures compliance with Insurance Company DRP scores for quality and customer satisfaction
Ensure that fair cost and time estimates for body work and painting are quoted and maintained for all work performed
Establish and maintain good working relationships with customers to encourage repeat and referral business
Maintain high-quality service repairs and minimizes comebacks
Maintain Manufacturer and ICAR Certifications for the shop
Manage the primary relationships with outside entities including insurers, vendors, major customers, and the community
Ensure that customer concerns and inquiries are handled immediately and according to dealership’s guidelines
Ensure that Asbury policies for job completion before closing repair orders are strictly observed
Control accounts receivable for body repair work, resolving all according to prescribed aging
Keep abreast of new equipment and tools available and recommend purchases
Stay current on new information technologies to improve business and efficiencies
Continually improve the skill level of all personnel by facilitating training opportunities and on-the-job skills enhancement
Direct the repair process to achieve repair quality standards, consistent priorities, and high productivity
Increase sales growth, overall gross profit and percentage, net profit and percentage, and employee retention
Proven track record of successful leadership and management skills
Strong interpersonal skills
Exposure to advanced production principles
Demonstrated communications skills, both written and oral
Demonstrated project management, presentation, and training skills
Must be current in industry trends, process, and procedures
Minimum of 7-10 years of automotive collision repair experience
Minimum of 5 years running one or more collision centers experience preferred
Proficient in CDK, Profit Net and CCC1 is a plus!
Proficient in Microsoft Office applications
Degree in automotive technology, collision repair or military equivalent experience
Must be at least eighteen years of age
Must have a valid Driver's License
Must be able to pass pre-employment screen (background & drug test)
Company Benefits:Pay and Recognition:
Weekly pay
Paid holidays & paid time off
Deferred Holiday Pay Match
Paid training
Stock Awards(select management and front-line team member’s eligible
