Patient Navigator

City of Hope

  • Duarte, CA
  • $26.81-41.55 per hour
  • Permanent
  • Full-time
  • 2 months ago
Join the transformative team at , where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.Position Summary:
Assists health care consumers (patients, survivors, families, and caregivers) in linking to resources and navigating through the care continuum. Acts as the key non-clinical contact who identifies needs and provides information about services and processes at City of Hope.As a successful candidate, you will:
  • Provides information to patients, families, survivors, and caregivers who visit the Patient and Family Resource Center. Information and services are provided courteously, accurately, and in a timely-manner.
  • Acts as the key non-clinical individual, which patients can contact and ask questions about COH. Assist with questions and connects individuals with appropriate individuals, if needed.
  • Conducts follow-up calls to patients and families to inform them about the patient navigator program.
  • Arranges introductory meetings with patients and families to discuss services City of Hope.
  • Coordinates and provides hospital orientation and tours of areas pertinent to patient care.
  • Orients and informs patients about different services, modalities, and resources that COH provides.
QualificationsYour qualifications should include:
  • Bachelor's Degree. Experience may substitute for minimum education requirements.
  • Three of more years of experience working in hospital / health care settings and interacting collaboratively with medical teams.
  • Position requires strong exercise of customer service experience / skills.
Preferred Qualifications:
  • Bilingual (Spanish, Cantonese, or Mandarin -speaking preferred)
City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.City of Hope is an equal opportunity employer.To learn more about our Comprehensive Benefits, please .

City of Hope