Resident Care Manager

• Responsible for scheduling Caregivers and Med Techs - will be responsible for call offs and coverage as needed
• Responsible for monitoring and evaluating assigned residents and regularly assess levels of care, whenever there is a change in condition and/or to determine whether a resident is no longer appropriate for the setting, notifying Assistant Living Director as required
• Assist residents with simple requests as needed or find appropriate associate to assist
• Learns and understands resident preferences for opportunities to provide exemplary customer service, exceed resident expectations and enhance resident satisfaction
• Responsible for effectively supervising departmental operations as directed on a day-to-day basis under the guidance of the department director or Executive Director
• Responds in a tactful and timely manner to all residents, family members and/or staff
• May be responsible for supervising resident medication programs
• May be asked to monitor all physician orders and ensures they have been followed timely and accurately
• Familiar with medical terminology necessary in the delivery of care services to residents
• Interfaces with physicians, care providers, and outside health services pertaining to the resident’s needs (i.e., hospital, outpatient service, home health, therapies, etc.)
• May be responsible for reviewing resident reports and documentation and ensures all care services have been delivered at each shift and notifies Assisted Living Director of any changes in a resident’s condition or needs
• Assess residents utilizing the company’s resident care software system
• Manages or assists with any emergency situations responsibly and calmly until aid arrives
• May be responsible for assisting with scheduling for Care associates or care conferences
• Regularly or on occasion communicates the company vision and strategy to create alignment between daily activities and company strategy
• Manages direct reports schedules and time-cards as necessary
• Review payroll documentation to minimize missed punches, monitor overtime, and manage labor costs
• Works as part of the team within the department and across the community
• Conduct and/or assists with regular staff and daily stand-up meetings
• Plans, prepares, and monitors daily work schedules to meet labor targets
• May be responsible for planning and preparing assignment sheets for Resident Assistants
• Responsible for managing own and team’s resident confidentiality and privacy at all times
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
• Interviews, hires, trains, manages, and retains highly effective associates and create a culture of associate engagement
• Responsible for coaching, mentoring, team-building, performance management, recognition, and professional development of associates
• Identifies and develops top talent for future succession opportunities
• Set example and expectation of open and honest communication with and between all associates
• Take a pro-active approach to look for ways to increase efficiency and potentially reduce costs to support continuous improvement
• Responsible for ensuring regulatory compliance and reports any issues or concerns immediately to Assisted Living Director and Executive Director
• Responsible for team’s adherence to all regulations, laws and Kisco standards, including the Associate Handbook
• Understands supports and assists as needed in the community sales process
• Performs other related duties as required

• Previous supervisory experience preferred
• High school graduate required; college course work preferred
• Licensed Vocational Nurse (LVN) or Licensed Practical Nurse (LPN) is preferred
• One to three years’ experience working in senior care

• Must have or be able to obtain the appropriate State license required by law if required
• CPR Certified preferred
• Basic competency in the use of multiple forms of technology, including Microsoft Office applications, internet-based and custom
• Ability to work a flexible schedule, including weekends and holidays as needed

• Competitive Salary
• A free meal per shift
• Health-care Benefits including Vision & Dental
• Matching 401k
• Paid Time Off
• Rewards and Bonus Opportunities
• Continuous Training and Growth Opportunities

Kisco Senior Living