Manager, Software Engineering (Salesforce)
- Irving, TX
- Permanent
- Full-time
We are seeking a highly motivated and experienced Manager, Software Engineering to lead the strategy, implementation, and optimization of our Salesforce & PDI platform. In this role, you will oversee a team of administrators, developers, and analysts, driving system enhancements, ensuring platform governance, and aligning Salesforce solutions with business objectives.
Key Responsibilities:
- Lead the day-to-day administration and development of the Salesforce platform (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
- Manage a team of Salesforce professionals, including admins, developers, and analysts.
- Serve as the primary liaison between business units and the Salesforce team to translate business needs into effective technical solutions.
- Drive continuous improvement and best practices for CRM processes and data integrity.
- Oversee Salesforce project delivery - including requirement gathering, design, development, testing, and deployment.
- Ensure data quality, security, and compliance across all Salesforce instances.
- Manage integrations between Salesforce and third-party applications/tools.
- Provide ongoing training and support for end-users to maximize adoption and system utilization.
- Stay current on new Salesforce features and functionalities to drive innovation and efficiency.
- Experience with PDI Fuels software suite, which supports end-to-end fuel supply chain management, including fuel pricing, logistics, dispatching, and back-office operations for convenience retailers and petroleum marketers.
- Integration of PDI with 3rd-party systems such as SAP, Salesforce, or ERP platforms
- API integrations with POS systems (e.g., Verifone, Gilbarco)
- Real-time data synchronization across PDI modules and external logistics systems
- Troubleshooting PDI system issues across retail and wholesale operations
- Support for inventory reconciliation and variance analysis
Education & Experience:
- Bachelor's degree in computer science, Information Systems, Business, or a related field.
- 8+ years of experience with Salesforce, with at least 2 years in a leadership or management role.
- Salesforce certifications (e.g., Salesforce Administrator, Advanced Administrator, Platform App Builder, or Sales/Service Cloud Consultant) strongly preferred.
- Strong understanding of Salesforce architecture, object model, and best practices.
- Proven experience with Apex, Visualforce, Lightning Components, Flow, and API integrations.
- Troubleshooting PDI system issues across retail and wholesale operations
- Data validation, cleanup, and migration for implementation or upgrades
- Led a multi-site rollout of PDI Fuels across 150+ convenience stores and fuel locations
- Ability to lead cross-functional teams and manage stakeholders.
- Strong project management skills; PMP or Agile/Scrum experience a plus.
- Excellent communication, problem-solving, and interpersonal skills.
- Experience in a regulated or enterprise environment (e.g., healthcare, finance, manufacturing).
- Hands-on experience with Salesforce CPQ, Experience Cloud, or Marketing Cloud.
- Familiarity with tools like Jira, Git, MuleSoft, Tableau, or DocuSign.