Resident Services Specialist

• Ensures the “Arch Amenities Group Experience” for guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of Arch Amenities Group.
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with residents.
• Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy. Follows all SOPs and procedures that apply to the front desk and customer service.
• Enrolls residents in programs. Makes reservations for events, classes and services, as applicable.
• Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
• Greets each and every guest with a smile and direct eye contact. Provides excellent customer service and helps monitor guest feedback encouraging resident use of comment cards
• Informs facility manager of any resident issues.
• Goes the extra mile for residents by offering to find directions, look up phone numbers, etc.
• Uses time efficiently throughout their shift by checking the facility cleanliness and ensuring the facility is stocked appropriately. Completes periodic inventory of supplies.
• Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
• Keeps area clear of clutter and personal effects
• Reports any incident or accident to management.
• Helps ensure facility is only accessed by residents and their guests and that it is safe and secure at all times.
• Assists with the development and planning of a diverse calendar of enjoyable programs and activities such as: fitness and wellness programs, aquatic programs, sports, life enrichment classes, special events, and social events.
• Assists in the design, with use of templates, forms, flyers, and promotional materials to be utilized in daily facility operations.
• Assists in preparing bulletins and flyers for display on bulletin board, intranet, cable, and for a possible activities newsletter and maintains bulletin board.
• Assists with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
• Other duties as assigned

• Previous customer service experience, preferably in the hospitality industry.
• Previous experience programming events and classes is preferred.
• Creativity, especially in the area of marketing and promotion.
• Excellent oral communication skills. Must be able to write legibly and clearly to convey information.
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Strong team player.
• Must be able to keep calm and composed while under pressure.
• Must be able to show initiative and make decisions.
• Proficient in appropriate computer skills and office equipment

Arch Amenities Group