DIRECTOR OF CONFERENCE AND AMBASSADOR SERVICES

Compass Group

  • New York City, NY
  • $85,000-90,000 per year
  • Permanent
  • Full-time
  • 1 day ago
Salary: $85000 - $90000 / yearWhat makes FLIK clickWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.Job SummaryThe Director of Conference & Ambassador Services will be responsible for overseeing the engagement of the Law Firm's Clients, Guests, Vendors, and Associates entering the Conference Center. They support the efforts to establish and maintain protocols for Hospitality and Workplace services with a focus on hospitality and a keen sense of detail and organization. They will lead by example, display an energetic, friendly, and approachable demeanor.Essential Job Functions:
  • Set the standards of excellence, following Rapport standards, in all aspects of Hospitality related service for employees and guests in the New York office to include visitor services and conference center.
  • Collaborate with the Events Team and/or department designee for the planning and execution of events held in-person, including conference room booking, menu selection, RSVPs, creating and managing the event.
  • Partnering with multiple high-profile stakeholders & meeting hosts, Events Team and./or department designee for the planning and execution of events held in-person, including conference room booking, menu selection, RSVPs, creating and managing the event
  • Manage, develop, train on and enhance processes that will elevate the guest/ client experience
  • Responsible for overseeing day-to-day hospitality operations inclusive but not limited to conference, meetings, and event, reception, and serving as escalation POC for onsite hospitality vendor teams. Ensure awareness of hospitality service delivery breakdowns and feedback, resolving issues and ensuring follow through, engaging leadership when necessary.
  • Provide a consistent high-level service in all areas to ensure guest satisfaction KPIs are achieved:
  • Train and mentor staff to deliver Platinum Service in every guest interaction.
  • Adjust and make recommendations to processes when areas are not meeting standards.
  • Ensure staff are engaged and involved in individual and team building programs.
  • Conduct daily point meetings that include a service and recognition component.
  • Develop and/or adapt training materials to best support the success of the Conference Services Team and consistently revisit guides, manuals and training procedures.
  • Complete internal audits on guest service functions to ensure client specific standards are met.
  • Completes all reporting requirements and submits on a timely basis. Inclusive of drafting events, budgeting for same, communications, organizing data, files and materials, preparing routine and ad-hoc reports and responding to requests for assistance
  • Manage and formulate weekly schedules for team members, flexing labor and staffing levels when applicable.
  • Develop, maintain and update Standard Operating Procedures on all Hospitality and Conference responsibilities.
  • Able to build consensus and influence team members to achieve goals and objectives.
  • Exhibits superb organizational skills and can manage multiple tasks or projects simultaneously.
  • Enforces, maintains, and monitors the department's Dress Code Policy.
  • Creates personal development plans and conducts annual performance appraisals for Hospitality and Catering team.
  • Provides client and manager with regular updated data and reports regarding Hospitality operations, levels of activity, etc.
  • Ensures that the Reception Desks, conference rooms, and catering areas are consistently presentable and in working order.
  • Provide input to District Manager regarding associate performance, highlighting successes, and areas for improvement.
  • Ability to work in multiple roles within the operations as this is a working position.
Key Requirements:
  • Minimum of 5+ years of related experience in direct oversight of conference center operations, corporate hospitality and reception services, within a law firm or other professional services firm.
  • Bachelor's Degree or the equivalent combination of education and experience is required.
  • Proven experience leading vendor teams to deliver white-glove internal/external customer experiences.
  • Superior knowledge of multiple functions and principles, including F&B, conference services, and project management.
  • Proven leadership skills and ability to plan and manage operational processes for maximum efficiency and productivity
  • Demonstrated relationship management skills and the ability to communicate effectively with colleagues and vendors at all professional levels.
  • Must possess the ability to take direction, prioritize, and deliver results.
  • Experience with Condeco or similar space management system preferred.
  • Ability to maintain a professional, composed, demeanour, and to diplomatically deal with challenging situations to resolve or escalate with leadership as needed.
  • Experience coordinating multiple event logistics and the understanding of what it takes to complete simultaneous events. This includes ownership of some events and playing a supportive role for high-profile executive supported events
  • Excellent people skills, enthusiastic, pro-active, self-motivated, flexible
  • Strong organizational skills, excellent attention to detail, ability to multi-task and prioritize in a fast-paced environment
  • Leader with strong integrity, accountability, and maturity of judgment
Apply to Flik today!Flik is a member of Compass Group USACompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.Applications are accepted on an ongoing basis.Flik maintains a drug-free workplace.Associates at Flik Hospitality are offered many fantastic benefits.
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, for paid time off benefits information.Req ID: 1459261Flik Hospitality GroupJEANNE M LANE[[req_classification]]

Compass Group