Customer Service Representative
Thelen Auto Group
- Bay City, MI
- $14.00 per hour
- Permanent
- Full-time
- Full-time
- Availability 8:00 AM – 8:00 PM Mondays, 8:00 AM – 6:00 PM Tuesday-Friday, and a rotational Saturday 9:00 AM – 3:00 PM
- Receive inbound calls from current and potential customers by answering a multi-line phone system and direct calls accordingly
- Perform service department outbound follow-up calls
- Complete, respond to, and assign internet leads, throughout the entire dealership group accordingly
- Provide outstanding customer service on all calls and online inquiries
- Help with photo operations, including editing and website uploading and tagging
- Help maintain customer database
- Other tasks as assigned
- Computer skills a must: proficient in Excel while managing multiple systems and two screens simultaneously
- Ability to multi-task easily
- 1 year Customer Service experience
- Multi-line phone experience with excellent phone etiquette
- CRM is a plus, but not required. We will train the right person
- Ability to sit in front of a computer and on the phone for long periods of time.
- Strong attention to detail a must
- Excellent verbal and written communication skills
- Monday through Friday availability, Saturdays are required on a rotational basis
- Ability to talk and type at the same time
- Health insurance
- Paid time off
- Dental insurance
- 401(k)
- Vision insurance
- Life insurance
- 401(k) matching
- Referral program
- Health savings account