Account Manager, P&C Insurance
- New York City, NY
- Permanent
- Full-time
**This is a REMOTE position. Candidates can be located anywhere in US time zones. Candidates will be required to work ET or CT time zone. New York Metropolitan area is a plus.**What we are looking for:Amsive is looking for an Account Manager, Customer Experience, with prior experience in the Insurance space. We are targeting client-facing experience and a marketing solutions background, including direct and/or digital marketing.We’re looking for an Account Manager with a passion for online and offline marketing, a propensity to problem-solve, phenomenal attention to detail, and who displays strong leadership qualities. The candidate should be a self-motivated team player who can manage and prioritize multiple simultaneous projects and provide client facing proactive communication daily on strategy and project status.What you will be doing:
- Lead role for client-facing interaction with agency day to day, owner of overall client satisfaction, and proactivity of account to drive marketing goals
- Work with clients in the insurance sector (carriers, brokers, or agencies across all lines of business – property and casualty, life, financial securities, and specialty coverage)
- Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction
- Become proficient in company designated tools for success in project and account management
- Create and proactively manage internal timelines for projects and programs through proactive communication.
- Log all resource hours into Amsive designated project management tool (Asana) daily
- Schedule, organize and facilitate client campaign initiatives across all agency channels; hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity
- Oversee implementation, delivery, and execution of program promise; manage client expectations by providing timing and budget implications of scope change requests
- Facilitate and manage the invoicing process
- Maintain and/or improve account profitability through effective scope management
- Core responsibility to collaborate and oversee agency standards on key marketing service deliverables for mid-large agency accounts in the form of PowerPoints, POV’s and analytics reports from excel to dashboard technologies to optimize and retain business.
- Proactively identify new business opportunities with existing clients under management, working with Account Director, CX Lead, and Sales to effectively bring them to closure.
- Understand client business needs and objectives; develop cross-channel insights and recommendations to solve larger business problems and improve key performance metrics, develop key insights for quarterly and annual business reviews
- Work collaboratively with other team members to develop audience, creative, and channel testing ideas.
- Be curious, with a thirst for learning more about data centric marketing
- 2-4 years+ experience managing direct and digital marketing programs.
- Experience serving insurance clients (carriers, brokers, or agencies), and proven success in managing client relationships
- Prior management experience of insurance marketing programs designed to acquire, onboard, cross-sell, engage, and/or retain policyholders
- Experienced in compiling, documenting, and communicating client requirements to internal stakeholders across departments (creative services, customer intelligence, data/technology, media, production/operations, etc.)
- Must have experience overseeing implementation or managing and executing multi-channel marketing campaigns as main client point of contact
- Strong written and verbal communication skills, a positive attitude, and the ability to thrive in a collaborative and fast-paced environment
- Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members
- Strong grasp and demonstrated application of marketing and communication principles
- Strong proficiency in the Microsoft Office Suite, especially PowerPoint and Excel
- Demonstrated excellence in building and maintaining profitable client relationships
- Future-minded individual with a strong desire to contribute to an emerging leader in the omni-channel marketing space.