Virtual R&P Quality Assurance Specialist
World Relief
- Baltimore, MD
- $45,000-55,000 per year
- Permanent
- Full-time
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Collaborate with the Virtual Leadership Team to ensure participant satisfaction and program outcomes for the VR&P program through timely, high-quality services, including documentation of all services;
- Ensure casefile compliance in collaboration with the VR&P Manager;
- Develop and implement a monitoring framework and related tools for ensuring program compliance and quality assurance, with support from the Home Office (HO) Monitoring Evaluation and Learning Program Officer;
- Maintain a regular cadence of monitoring activities (e.g. reviewing casefiles, conducting virtual home visits, shadowing client check-ins, etc.);
- Support Home Office (HO) and PRM monitoring activities, ensure necessary follow up and corrective action is taken in response to monitoring findings;
- Collaborate with Home Office (HO) Finance Personnel for program financial needs and to ensure all client funds are tracked timely and appropriately;
- Participate in department and Community of Practice calls;
- Review and analyze client feedback surveys and report results to Leadership Team for use in ongoing training development;
- Collaborate with Leadership Team to collect data for reports as required by Home Office, states, or PRM.
- Attend all state, Home Office, and coalition meetings as appropriate;
- Other duties as assigned
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Remote project management skills.
- Demonstrated knowledge/experience with policies, and procedures.
- Decisive, with the ability to obtain necessary information to make decisions.
- Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters.
- Strong command of Microsoft Office applications.
- Proven ability to utilize digital communication tools, such as Zoom, Teams, What's App and other platforms.
- Minimum of 2 years of work experience with refugee resettlement; experience in providing services under the Reception & Placement program strongly preferred.
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs
- Advanced degree or equivalent experience.
- Proven success achieving goals and working effectively with all levels of staff in a fast-paced, multi-cultural environment and ability to provide accountability to ensure objectives are met.
- Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
- Demonstrated communication skills and ability to communicate with clarity over virtual platforms.
- Advance computer skills and strong command of Microsoft Office applications.
- Fluency in written and spoken English