System Support Engineer
Billtrust
- Philadelphia, PA
- Permanent
- Full-time
- Proactively monitor applications and system performance in production environments, using tools such as Datadog or similar
- Respond to and troubleshoot complex issues with our SaaS products and electronic operations
- Write SQL statements to fix application data issues
- Serve as a resource for development teams on code deployments and release management
- Identify system/application shortcomings and recommend solutions
- Create and maintain documentation
- Automate tasks and create efficiencies by writing scripts in applicable data tools
- Serve as a primary point of contact for internal production issues
- Work with the systems/network engineering teams to resolve complex issues within specific service level agreement times
- Bachelor's degree in Computer Information Systems, Engineering or related discipline (or equivalent experience) - 3+ years of proven success in a fast-paced 24x7 production environment
- Ability to proactively monitor application and system performance to ensure reliability and availability
- Demonstrated experience in troubleshooting complex technical issues
- Ability to write and execute SQL scripts
- Demonstrated ability to automate with Powershell or a similar scripting language
- Solid understanding of supporting applications in a Windows server environment
- Experience with Linux nice-to-have
- Understanding of monitoring database performance; experience with SQL server preferred
- Experience supporting applications hosted in Azure preferred
- Ability to manage changing priorities in a fast-moving, dynamic environment
- Ability to communicate effectively with all levels of the business including peers, technical management, customers and/or external vendors
- Strong ability to work in a collaborative, team environment
- Experience in a SaaS and/or online payments business preferred
- Ability to work a staggered/flexible schedule as needed, with rotational on-call duties (10 am - 7 pm EST OR 11 am - 8 pm EST (Monday-Friday))
Compensation may vary depending on several factors, including a candidate's qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.