Sales Operations Specialist
Doosan
- Bismarck, ND
- Permanent
- Full-time
- Proactively identify and recommend ways to improve eCommerce Sales/Sales processes with the goal of improving customer experience, decision quality, reducing sales cycle time, improving scalability.
- Lead conversion of customers sales journey through phone/email/web.
- Convert sales leads while maintaining PCI compliance.
- Identify and recommend ways to improve the site content to drive unassisted sales.
- Involvement and execution of projects when required.
- Manage Salesforce and Adobe Commerce sales process and maintenance.
- Create or update existing dealer processes to fit with the new customer type and channel.
- Lead or support implementation of SAP, Oracle, OSS, Quote and Order, Salesforce (sales process) and other company initiatives as required.
- Ability to provide sales product knowledge on a wide variety of Bobcat equipment, Parts, Whole-goods, Accessories, Extended Warranty and Operator Training.
- Drive the end-of-month, end-of-quarter sales effort by ensuring execution of warehouse and system invoicing efforts for all eCommerce sales orders for US & Canada.
- Innovate and implement new processes driving a strong customer experience.
- Manage commissions process and execution.
- Manage & improve invoicing processes.
- Align with Tax team on process for online tax exemption execution.
- Drive increased average order value by upselling to customers and providing site recommendations on related products.
- Accounts Receivable troubleshooting to balance open accounts.
- Lead government accounts to leverage the eCommerce system for order management.
- Provide Government accounts with quotes for requested products.
- Participate in and have a hands-on approach to complex situations or escalations and work with cross-functional stakeholders to resolve cases.
- Troubleshoot customer cases: order tracking, change order requests, customer price quotations, credit and re-bill, notification of order correspondence, researching and application of credits and debits.
- Perform ad-hoc requests, create Inside Sales team reports and dashboards in Salesforce or OBIEE.
- Act as information owner for Inside Sales related data sets. Responsible for data maintenance and accuracy. Troubleshoot issues and see through to resolution.
- Ability to provide customers with fitment for sales solutions.
- Education Required: Bachelor's Degree in Business Administration, Business Management, or related major.
- Experience Required: 2
- Dedication to excellent customer service.
- Experience working in a team environment, building positive business relationships, and working collaboratively across organizational boundaries.
- Ability to manage multiple priorities and provide quick decisions aligned with the business strategy.
- Ability to efficiently work in a fast paced environment.
- Strong time management, project planning and project management skills in order to meet deadlines.
- Demonstrated ability to challenge and improve upon existing processes.
- Takes initiative and brings impeccable follow-up skills.
- Self-motivated, detail oriented, well organized.
- Effective communication skills.
- Proficient in Microsoft Office Suite and Microsoft Excel with success in maintaining and organizing data.
- Travel Required: