Assistant General Manager - Sales Experinec

Double Star Maryland Heights Llc

  • Maryland Heights, MO
  • Permanent
  • Full-time
  • 1 month ago
Benefits:
  • Employee discounts
Position Summary:The Assistant General Manager (AGM) plays a key leadership role in supporting the General Manager in daily hotel operations, with a strong emphasis on driving revenue through proactive sales strategies. This position is ideal for a hospitality professional with strong operational skills and a passion for sales, guest satisfaction, and team development.Key Responsibilities:Operations:
  • Support the General Manager in overseeing all hotel departments including front office, housekeeping, food & beverage, and maintenance.
  • Ensure consistent delivery of exceptional guest service standards.
  • Assist in managing budgets, forecasting, payroll, inventory control, and cost-effective practices.
  • Oversee daily hotel operations in the absence of the General Manager.
  • Implement standard operating procedures and maintain compliance with health, safety, and brand standards.
Sales & Revenue Generation:
  • Actively identify and pursue new business opportunities in corporate, group, and leisure segments.
  • Build and maintain relationships with local businesses, travel agencies, and event planners to drive occupancy.
  • Assist with setting and achieving sales targets, room revenue goals, and other KPIs.
  • Conduct site tours, respond to RFPs, and negotiate contracts for events and group bookings.
  • Collaborate with the marketing team to execute promotions and advertising strategies.
  • Monitor market trends and competitor activity to identify new revenue opportunities.
Team Leadership & Development:
  • Assist in recruiting, training, and mentoring department heads and front-line staff.
  • Foster a positive, team-oriented work environment.
  • Provide regular feedback, coaching, and performance evaluations.
  • Lead by example in delivering outstanding customer service and professionalism.
Qualifications:
  • Bachelor’s degree in hospitality management, Business, or related field (or equivalent work experience).
  • Minimum 3-5 years in hotel management, with at least 1-2 years in a sales-focused or revenue-generating role.
  • Proven track record in hotel operations and sales performance.
  • Strong knowledge of hotel systems (e.g., PMS, CRM, sales platforms).
  • Excellent interpersonal, communication, and leadership skills.
  • Ability to work flexible hours, including weekends and holidays.
Preferred Skills:
  • Experience in [brand name] hotel operations (e.g., Marriott, Hilton, IHG, etc.).
  • Familiarity with local market and corporate accounts.
  • Certified Hospitality Supervisor (CHS) or similar certification a plus.

Double Star Maryland Heights Llc