Keystone Precision Solutions has a unique opportunity to join a well-established, growing organization as a Support Specialist! We are the premier survey, construction, and engineering equipment organization that has been in business for more than 30 years. We're looking for people who put their innovation to work to advance our success, and their own.As a Sales Support Specialist, you will be responsible for supporting the business development efforts of the Sales team.About UsKeystone Precision Solutions (KPS) is the industry-leading provider in measurement solutions that increase customer's productivity and profitability. Through strong leadership and one of the most talented work forces in the industry, Keystone Precision Solutions prides themselves as the premier construction and survey equipment consulting company in the Northeastern United States.Benefits and PerksAt Keystone Precision Solutions, our employees love what they do and love where they work. We offer great perks including:
Comfortable, relaxed work atmosphere
Comprehensive benefits that include medical, dental, vision, life insurance, 401(k)
Paid time off for vacations, personal days, and community service days
A position where you are not micromanaged, but encouraged to take ownership of your job
Opportunity for personal growth
What the Job Looks LikeResponsibilities include:
Travel within the region 50% of the time
Provide end-user telephone and email support including product or system descriptions, explanations of service offerings, and triage of support issues
Assist with technical sales demos and consult with customers as a total solution is crafted for the customer
Assist the Hardware Service and Rental team in troubleshooting equipment issues
Will be the primary point of contact regarding training and education services in your region
Will provide onsite and field training for KPS solutions to our customers post-sale
Learn new equipment and software concepts quickly by self-learning or online/live training courses
Create easy to use training content for customers via YouTube, or other social media platforms
Work in a dynamic and fast paced environment to promote and expand sales of Geospatial systems and services
Perform administrative and order entry/follow up duties through corporate CRM
Regularly identifies strengths, weaknesses, opportunities, and threats in the market and against competitors
Important Qualifications to your Success
Excellent organizational and communication (both written and verbal) skills required
World class customer service skills are required. Must have experience in a fast-paced customer facing environment
Industry experience as a Surveyor, GIS Professional or Technical Trainer is preferred
Previous experience with Trimble Geospatial Instruments is preferred
Experience with the consumer electronics industry is essential
Exceptional follow-through is essential
Can-do attitude; tenacity; positive outlook toward success; unemotionally overcomes obstacles and setbacks
Capable of understanding and following guidelines and requirements for supporting and servicing technical customer products
Possess analytical decision-making skills and capable of working with little or no supervision
Strong computer skills. (i.e.: MS Windows, MS Word, MS Excel, Data entry, etc.)
Excellent listening, time management, and organization skills; must prioritize time and tasks to accomplish set objectives
Ability to learn from successes and failures
Experience with a CRM such as Zendesk, Sage CRM or Salesforce CRM is preferred.
I'm interested, how do I get started?Apply to:Our hiring management partner is myHR Partner. myHR Partner is not a staffing service or recruiter. All resumes/applications will be reviewed for this position and only for our organization. Applicants who meet the initial qualifications will be contacted for a video interview.Thank you for your interest in our position. We appreciate the time you have taken to apply with us.
