Medical Assistant - Pediatrics - (40 hrs, Day/Evenings/Weekends)

• Patient Care Duties.
• Obtains and documents required patient information, including but not limited to: age, weight, address, next of kin, etc.
• Timely notifies clinical staff of any changes or unusual findings relative to patient information and/or unit functioning.
• Assists clinical staff during procedures and exams, including but not limited to: performing room set-ups, assisting patients with preparation steps (e.g., dressing/undressing, etc.), handing of instruments/ supplies, acting as a chaperon, holding or restraining patient, etc.
• Instructs patients/families as directed by clinical staff, including but not limited to: explaining procedures, reinforcing discharge/procedure/instructions, etc.
• Obtains EKG when ordered.
• Performs phlebotomy/obtains specimens as ordered, and prepares blood samples/specimens for ordered tests completing required order forms/labels, and arranging for and/or delivering specimens to appropriate labs/drop off points.
• Reviews charts for accuracy and completeness, including but not limited to obtaining and documents/files, lab/test results, interviews patient, completes pre-procedure/or checklist, retrieves/calls for old records, etc.
• Schedules appointments and/or procedures/surgeries to ensure efficient patient care.
• Transport/escort patients/families as needed to ensure efficient patient care.
• Demonstrates the knowledge and skills necessary to provide care appropriate to the age groups of patients regularly served; notifies clinical staff when patients in age groups not regularly served are present.
• Obtains and documents pulse, respiration, blood pressure, weight and height.
• Performs a variety of clerical and support duties to promote/ensure efficient area operations.
• Answers the telephone and patient/visitor inquiries, identifying unit, self and role; responds to caller/patient/visitor needs within the scope of role, or takes and delivers messages in a timely manner; seeks assistance from the clinical staff when appropriate.
• Prepares records for clinic session including re-filing at close of session.
• Obtains and enters charge information.
• Orders, stocks and organizes area equipment, supplies and materials in accordance with budget/par levels.
• Performs related general office duties including but not limited to, taking inventory, picking up and delivering correspondence, photocopying, etc.
• Checks and cleans area equipment including but not limited to, performing safety and quality testing, etc.
• Performs exam/procedure room turnover between patient visits/procedures including but not limited to: cleaning, restocking, etc.
• Identifies emergency/urgent situations and initiates appropriate response actions within the scope of her/his role, including but not limited to, immediately notifying clinical staff of medical emergencies, initiating “CODE” procedures, etc.
• Acts in a manner that protects confidentiality of patient, employee, and hospital information at all times.
• Work Rules, Standards, and Competency Compliance: Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures and regulations.
• Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts seeking assistance from her/his supervisor when needed.
• Seeks out and acts upon constructive feedback regarding daily performance and works toward achieving goals identified during performance evaluations.
• Participates in staff meetings/initiates including appropriate quality improvement and education activities, or if unable to attend non-mandatory activities, accepts responsibility to review meeting minutes and become knowledgeable of issues discussed.
• Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations, e.g., DPH, Joint Commission, fire codes, OSHA, etc.
• Consistently adheres to attendance, safety, and infectious disease control policies/standards, consistently available on the unit.
• Remains knowledgeable and follows appropriate policies, procedures and work rules, including but not limited to, policy regarding hours of work, absenteeism and tardiness.
• Participates in ongoing educational activities to maintain technical competency and update requisite skills in his/her area of responsibilities; maintains required competencies.
• Attends in-services on new equipment, procedures and programs; maintains accurate annual education record.
• Completes annual mandatory educational requirements, e.g., safety regulation and infection control standard review, departmental and unit specific competencies, etc.
• Maintains a presentable appearance in accordance with dress code requirements, including wearing visible hospital I.D. badge that identifies self as a Medical Assistant.
• Assists in orientation of new staff; serves as a resource to float staff.
• Adapts to changing patient and unit needs, including but not limited to, offers assistance to other team members, floating, adjusting assignments, etc.
• Collaborates with charge nurse/nurse manager/supervisor to coordinate break periods with unit activities.
• Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patient diversity.
• Organizes care to function efficiently, effectively uses hospital resources, i.e., equipment, supplies, personnel, etc., and completes assignments within an appropriate time frame.

• Ability to pass clinical competency testing.
• Ability to effectively speak, read and write using the English language; Additional language skills (beyond that of English) in languages appropriate to the patient populations served by the Medical Center are a plus.
• Ability to perform basic math and quantitative measurements, e.g., obtain height and weight, abdominal girths, measure urine output, calorie counts, etc.
• Ability to enter and retrieve computerized information/data.
• Physical ability to push, transfer, and pull heavy loads (e.g., independently transport average-sized patient via wheelchair and stretcher, etc.) throughout assigned shift.
• Physical ability to meet core job requirements in accordance with practice setting demands for the patient populations regularly served.
• Effective interpersonal skills to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff.
• Organizational skills to set priorities and efficiently complete assigned work.
• Ability to accurately interpret and utilize basic medical terminology and abbreviations.
• Ability to manage stress related to patient care issues, and changing organizational climate and personnel issues.

Boston Medical Center