Houston, TXOrder: 2128382Order Type : TempToFTPosition details:Position Type: Full Time (Temp-to-Hire)Salary: $35,360/$17 hourlyScheduled Shift: Scheduled shift may vary depending on what is available upon hire. The hours could be Mon-Fri 8am-5pm, 9am-6pm or 10am-7pm with a rotating Saturday CSTOffice Location: Houston, TX 77081About the RoleWe are seeking a dedicated and professional Customer Service Representative to join our dynamic call center team. In this role, you will be responsible for handling inbound and outbound calls to collect payments on behalf of clients nationwide. All interactions must be conducted in compliance with the Fair Debt Collection Practices Act (FDCPA) and other relevant regulations.This is a fast-paced, high-volume environment requiring sharp multitasking skills, real-time data entry, and excellent communication.Key ResponsibilitiesManage a high volume of inbound and outbound calls dailyAccurately collect and process paymentsMaintain detailed and real-time account notesNavigate multiple systems and databases simultaneouslyHandle escalated calls with professionalism and effective resolutionEnsure compliance with FDCPA, HIPAA, and applicable state/local lawsUphold company standards and represent the firm with a courteous demeanorKey Performance Indicators (KPIs)Average Call Handle TimeAccuracy and Speed of Call NotationsDaily Call Volume HandledIdeal Candidate QualificationsBasic computer proficiency and the ability to learn new systems quicklyStrong math and data entry skillsComfortable switching between multiple programs and systemsCompetitive, resourceful, and results-orientedDependable, punctual, and committed to excellent attendanceStrong listening and verbal communication skillsProfessional demeanor and high tolerance for stressAbility to maintain organization while processing paymentsKnowledge of FDCPA, HIPAA, and collection laws is a plusEligible for licensing in all U.S. states (preferred)Experience in call center or collections environment strongly preferredBy applying for this position, you consent to receive calls, AI-generated calls, text messages, and emails from ChaseSource, its affiliates, and contracted partners regarding job opportunities and related updates. Message frequency may vary. Standard message and data rates may apply. Carriers are not responsible for delayed or undelivered messages. You can opt out at any time by replying STOP or get assistance by replying HELP. For more information, please review our privacy policy at https://chasesource.com/privacy-policy/.#NuriaSTC
