Security Officer - Emergency Relief (Varied Shifts As Needed, Weekends and Holidays)

• Provides protection to people and property through patrol, investigation, monitoring alarms and surveillance cameras.
• Provides escorts for staff, visitors and patients as requested.
• Apprehends criminal violators when necessary and appropriate.
• Provides emergency response to a variety of situations.
• Applies patient restraints as needed.
• Patrols assigned areas, both buildings and grounds, giving attention to those areas where security problems have occurred.
• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• Maintains strict confidentiality at all times.
• Conducts preliminary investigations into thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents. Keeps supervisor informed at all times.
• Prepares and submits written reports and daily events in a complete, timely and accurate manner. Logs all responses and incidents.
• Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping and maintains documentation.
• Performs fire drills as required.
• Assists in morgue releases. Ensures medical record checklist for expired patients.
• Provides support to tissue recovery team.
• Monitors CCTV and Access Control system.
• Readies and secures helicopter landing area. Escorts medical personnel to patient location. Provides support for patient transports.
• Participates in assistance with workplace violence victims; responds to medical emergencies; controls pedestrian and vehicular traffic.
• Act as a first responder to HazMat incidents.
• Create safety awareness among patients, visitors and staff.
• Actively takes part in any Safety and Security quality improvement initiatives.
• Troubleshoots parking gates machines when necessary to ensure proper operation of all parking equipment.
• Maintains all hospital issued uniforms and equipment.
• Conducts a wide range of customer services.
• Manages visitor’s entry into the hospital. Maintains proper and safe visitation.
• May have to work other shifts as necessary.
• Performs other duties as necessary or assigned.

• Possesses and exhibits strong customer service and communication skills.
• Exhibits him/herself as a consistent performer in all areas of job responsibilities.
• Consistently adheres to the standards of performance. Meets and at times exceeds standards.
• Demonstrates sound judgement and is an effective member of the team.
• Seeks to improve knowledge, skill and proficiency in areas needing development.
• Works effectively both independently and in teams. Able to multitask.
• Accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible. Displays positive image, tact and diplomacy, active listener and articulate.
• Recognize, acknowledge, respect and effectively interact with people of different ages and cultures, establish positive relationships, gain trust and respect of others.
• Must be able to handle diverse, complex and stressful interpersonal situations and crisis management scenarios.
• Strong risk analysis, organizational and problem solving skills.
• Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.

• Minimum of a high school diploma required.
• Maryland State Police (MSP) Security Guard Card certification preferred OR
• Must be able to Obtain Maryland Guard Card. If the applicant is hired without a guard card, he/she will be required to work as a Front Desk Greeter until the guard card application has been submitted.
• No experience required, but 1-3 years of security or related experience preferred.
• Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides.
• Must submit to and pass a criminal background check.
• Must obtain within the first 6 months and maintain throughout employment:

• De-Escalation Training
• Must obtain within first 90 days of employment and maintain throughout employment

• International Association of Healthcare Safety and Security (IAHSS) Basic Officer Certification'
• CPR
• Must demonstrate proper use of equipment and supplies according to established procedures within the first 90 days.
• Communicates by radio in a clear, concise and professional manner
• Demonstrates proper use of Security vehicle to supplement routine duties or special requests
• Understands and uses computer equipment, maintaining confidentiality of information and password
• Demonstrates proper use of patient restraint equipment.
• Adheres to department/hospital policies and procedures in performing duties and assignments
• Understands and informs others of hospital fire safety procedures
• Always wears appropriate protective equipment during interaction with patients
• Washes hands after every patient interaction
• Adheres to all safety-related and Security Department policies
• In the first 6 months demonstrate the ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression; Effectively manage a high volume of activity.

• Neonate (0 thru 30 days)
• Infant (31 thru 12 months)
• Child (13 months thru 12 years)
• Adolescent (13 years thru 17 years)
• Adult (18 years thru 65 years)
• Geriatric (66+ years)

Frederick Health