We are seeking a hands-on, detail-oriented Fulfillment Manager to lead inventory and logistics operations in a regulated environment. This role is pivotal in ensuring accurate inventory control, efficient order fulfillment, and compliance with ISO 13485:2016 and CE Mark standards. The ideal candidate will bring experience in regulated industries, ERP systems, and team leadership, with a proactive mindset for process improvement.🎯 Duties & Responsibilities📦 Inventory Management
Oversee daily inventory operations: receiving, storage, and stock movement
Lead cycle counting and reconciliation processes; identify discrepancies and drive improvements
Strengthen inventory controls within QuickBooks Inventory and Warehouse module
Ensure traceability through serial/lot number control in compliance with ISO 13485:2016 and CE Mark
Collaborate with Senior Director of Operations on forecasting and inventory optimization
🚚 Fulfillment & Logistics
Manage pick, pack, and ship processes to meet KPIs and SOP standards
Coordinate domestic and international shipments, ensuring regulatory documentation is complete
Identify and implement fulfillment process enhancements
🖥 ERP Transition & System Development
Support ERP system selection, implementation, and training
Collaborate cross-functionally to map workflows and migrate data from QuickBooks
Drive continuous improvement in ERP utilization and reporting
📑 Compliance & Documentation
Ensure fulfillment and inventory practices align with ISO 13485:2016, FDA, MDR, and other standards
Maintain detailed records of inventory movements, traceability, and shipping documentation
Participate in audits and contribute to CAPA investigations
👥 Team Leadership
Supervise inventory and fulfillment staff; provide training, direction, and performance feedback
Foster a culture of safety, quality, and accountability
🧠Required Experience & Skills
5+ years in inventory, logistics, or fulfillment—preferably in medical device or regulated industries
Experience with QuickBooks inventory/ful
fillment; ERP implementation or usage
Familiarity with domestic/international shipping software and documentation
2+ years of team leadership experience
Strong communication, organizational, and analytical skills
Ability to lift up to 50 lbs and work on feet for extended periods
Forklift experience (certification provided)
🌟 Preferred Qualifications
Understanding of ISO 13485:2016 and quality system requirements
Experience managing fulfillment in a medical device company
🎓 Education
Bachelor’s degree in Supply Chain, Business, Operations, or related field
💼 Compensation & Benefits
Competitive salary based on experience
Performance-based bonus
Comprehensive benefits package including health, dental, and 401(k)
