Asst Store Mgr - Service


  • Arlington, VA
  • Permanent
  • Full-time
  • 1 month ago
Job Description:

About the Team

Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

You're excited about this opportunity because you will...

Provide exceptional customer service in the store to achieve World Class Service standards

Serve as a role model for sales associates in sales generation and customer service by making the customer experience the priority

Reinforce customer service principles by coaching staff on their successes and challenges

Utilize training resources to educate team on product, improve selling skills, and achieve business goals

Contribute in management and store meetings, offering suggestions for associate development, sales opportunities, and organizational improvements

Effectively perform operations functions: opens and closes the store, register, and back office management procedures

Maintain visual standards, including merchandise presentation, signage, lighting, and general maintenance

Monitor Inventory levels and communicate discrepancies to Associate or General Manager

Assume additional management responsibilities in the absence of Associate or General Manager

Perform projects and assignments as directed by the Associate or General Manager

Comply with all Company policies and procedures

Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy

Why you will love working at Williams-Sonoma, Inc.

We're a successful, fast-growing company with an entrepreneurial vibe

A technologically and data-driven business

Competitive salaries and comprehensive health benefits

We're at the forefront of tech and retail, redefining technology for the next generation

We're passionate about our internal and external clients and live/breathe the client experience

We get to be creative daily

A smart, experienced leadership team that wants to do it right and is open to new ideas

We believe in autonomy and reward taking initiative

We have fun!

We're excited about you because...

Passionate about aligning yourself with business needs

Loves to coach, mentor & help grow your team in order to meet & exceed sales goals

Results-oriented leader, who has an excellent ability to motivate & influence others through actions & examples

Thrive in an entrepreneurial environment & are consistently looking for ways to think outside-the-box

Proven success achieving results both independently & through others by fostering a spirit of teamwork

Risk-taker who is not afraid to go above & beyond to exceed a customers' expectations in order to close a sale

Agile leader who loves to prioritize, plan & adjust their schedule to ensure business goals are achieved

Loves to contribute in management & store meetings, offering suggestions for associate development, sales opportunities & organizational improvements

College degree or equivalent job experience preferred

1-3 years retail sales experience with management experience preferred

1-2 years experience in home related design or visual merchandising preferred (specialty retail preferred, but not required).

Proven ability to motivate and influence others through personal actions and examples

Ability to be mobile on the sales floor for extended periods of time

Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety technique.

Employment/promotion to this role will be contingent on successful completion of a background check

Full time associates are expected to have open availability to meet the needs of the business. Casual associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and one during the week (Monday to Thursday). Associates must be available for annual inventory and entire holiday season (November and December).

*Example: Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday) If preferred, an associate can also choose to have all three shifts of availability on the weekend (Friday to Sunday) and none during the week (Monday to Thursday).

Physical Requirements:

Ability to be mobile on the sales floor for extended periods of time.

Ability to operate POS system.

Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques


Once you are here, you can look forward to a wide variety of benefits designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here's a look at what you might be eligible for:

A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels

A 401(k) plan and other investment opportunities

Paid vacations, holidays and other time-off programs

Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program

Tax-free commuter benefits

A wellness program that supports your physical, financial and emotional health

In-person and online learning opportunities through WSI University

Cross-brand and cross-function career opportunities

Location specific sample sales

A business casual work environment

San Francisco based bike share program

Time off to volunteer

Matching donations to qualifying nonprofit organizations

Company-sponsored community involvement

Various discounts on local businesses

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

About Us: Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn teen, pottery barn kids, Rejuvenation, Mark & Graham, west elm, or Outward. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.