Call Center Representative
Nesco Resource
- Rochester, NY
- $15.01-17.00 per hour
- Contract
- Full-time
Contract length: 6+ months
Location: Henrietta
Shift: Monday - Friday 8am-5pmJOB DESCRIPTION:
- Provides advanced client service and technical product support to our internal and external partners Ensures timely and accurate problem resolution while mitigating exposure to the Agency and client
- Works independently to handle increasingly more complex issues and calls while maintaining an advanced understanding of the business unit department goals and objectives
- Works with the client COBRA participants and other business units to resolve escalated client issues
- Develops and maintains comprehensive knowledge of new and existing client account set ups their corresponding systems and Health & Benefit processes to ensure resolution of escalated client issues
- Takes inbound calls from H&B Clients as well as COBRA participants
- Makes outbound resolution calls to clients and participants as necessary
- 2 years customer service/insurance related experience or the equivalent combination of education and experience is required