Customer Service Representative - State Farm Agent Team Member

State Farm

  • Erie, PA
  • $32,000-45,000 per year
  • Permanent
  • Full-time
  • 2 months ago
Benefits:
  • Rewards and Recognition
  • Team Events: coffee, lunches, celebrations, special events
  • Individual Medical Health Insurance Stipend Available
  • Group Vision and Dental Provided
  • Group Life and Disability Provided
  • Paid Holiday's
  • SIMPLE IRA w/ Company Match
  • Hourly Pay plus bonus opportunities (Base pay between 30-40K)
  • Paid time off
Join Our Team as a Customer Service Representative at Todd M Powers - State Farm AgentAt Todd M Powers - State Farm Agent, we believe in delivering outstanding customer experiences that help our clients confidently navigate life’s uncertainties. As a Customer Service Representative, you’ll be an essential part of our team—educating and guiding our customers to make informed decisions to help them protect what matters most and live more confident lives.What We’re Looking For: This role is perfect for someone who is a positive, detail-oriented, people-person who enjoys learning new things and genuinely enjoys helping other people. If you're eager to make a difference in people's lives and the community we serve by using your talents to educate and influence people to help them manage the risks of everyday life, we want to hear from you!Why Join Us? This is more than just a job—it’s a chance to build a career in a supportive and engaging workplace. You’ll have the opportunity to contribute to our success while enjoying excellent income and growth potential.If you’re ready to take your career to the next level and be a part of something special, apply today!As a Customer Service Rep, you will:
  • Engage with Customers: Respond to inquiries from clients via phone, email, and in-person, providing accurate information and assistance.
  • Assist with Insurance Needs: Help clients understand their insurance options, answer questions, and guide them through policy changes or claims processes.
  • Maintain Customer Records: Accurately update and maintain customer information in our database to ensure seamless service delivery.
  • Provide Exceptional Service: Strive to exceed customer expectations by delivering prompt and courteous service at all times.
  • Handle Customer Concerns: Address any issues or concerns with empathy and professionalism, working to find satisfactory resolutions.
  • Collaborate with Team Members: Work closely with colleagues to ensure a cohesive approach to customer service and to support overall agency goals.
  • Embrace Continuous Learning: Keep up-to-date with our agency’s products and services, as well as industry trends to better assist clients.
Key Qualifications:
  • Strong Communication Skills: Excellent verbal and written communication abilities to effectively engage with customers and team members.
  • Customer-Centric Mindset: A genuine passion for helping others and a commitment to providing exceptional service.
  • Organizational Skills: Ability to manage multiple tasks efficiently while maintaining attention to detail.
  • Tech Savvy: Proficiency in using office software and communication tools (e.g., Microsoft Office, email, and customer relationship management systems).
  • Positive Attitude: A friendly and approachable demeanor that fosters a welcoming environment for clients and colleagues.
  • Problem-Solving Abilities: Capability to think critically and resolve customer issues with confidence and creativity.
  • Team Player: Willingness to collaborate with team members and contribute to a supportive work environment.
  • Adaptability: Flexibility to adjust to changing priorities and a willingness to learn new skills or processes.
  • Property and Casualty License: Must have or be able to obtain a property and casualty license, as this is essential for discussing insurance options with clients.
  • Previous Experience: Prior experience in customer service or a related field is a plus, but a willingness to learn and grow is what matters most!

State Farm