Coordinator, Writer & Publisher Relations
- Los Angeles, CA
- Permanent
- Full-time
- You provide support to the Kobalt Writer and Publisher Relations team with scheduled administrative tasks as well as Kobalt's clients responding to queries via Zendesk.
- You ensure that Kobalt has all relevant information concerning existing compositions prior to signing new agreements and assist with client agreement onboarding and catalog ingestion.
- You maintain and optimize client account information, ensuring that Kobalt is well-positioned for efficient catalog registration, royalty collection, and ongoing administration for the duration of our clients' publishing and administration agreements.
- You work cross-functionally with Kobalt's Operations department to support the accurate production and distribution of client royalty statements, developing and maintaining a thorough understanding of Kobalt's services, and its internal systems and operations.
- You coordinate and delegate Core team duties such as pre-statement and post-statement tasks, ensuring timely and accurate completion..
- You design and develop new processes to enhance the efficiency and effectiveness of Core team operations. In addition, tracking the performance of new processes, analyzing key metrics to assess their impact on team productivity and task completion.
- You have previous relevant music administration and/or music publishing experience as well as a strong interest in emerging industry trends, services, and technologies.
- You have strong organization and prioritization skills with an ability to remain calm under pressure and complete tasks accurately and efficiently.
- You are an excellent communicator-both written and verbal as well as an adaptable team-player who is confident working in a fast-paced and evolving environment.
- You must display a high level of trust and integrity as you are exposed to confidential information and material.
- Fluency in Spanish
- By Month 3: You'll have a good understanding of Kobalt's catalogue, statement process, royalty administration systems and actively support the resolution of routine questions from writers and publishers.
- By Month 6: You'll competently manage more complex client service queries / processes and are recognized as a reliable owner of key administrative and statement deliverables.
- By Year 1: You'll proactively analyze Core team workflows, identify opportunities to optimize processes or automate tasks, suggest workable improvements, and help drive adoption across the team.
- Problem-Solving & Decision-Making: Quickly identifies and resolves statement/administration issues, ensuring accurate and timely payments.
- Time Management & Prioritization: Effectively balances multiple tasks and deadlines in a fast-paced, data-driven environment.
- Collaboration & Teamwork: Works closely with cross-functional teams to deliver seamless royalty processing and end-to-end client service.
- Critical thinking and Research: Proactively pursue all information available to you to identify root causes, analyze patterns, and make recommendations on how we can continually improve our services.
- Introductory call with a member of our Recruitment Team
- Interviews with hiring manager
- Final stage interview
- Feedback at each stage