Ductless Technical Product Specialist Engineer
Pacific Coast Trane
- Pleasanton, CA
- Permanent
- Full-time
- Participate in VRF/Ductless post sales product success
- Monitor, and measure process and process measurements to effectively and efficiently meet customer needs in regards to all post sales ductless activity including but not limited to startup and warranty administration.
- Maintain customer satisfaction by investigating concerns, advising corrective action, and communicating with customers, and co-workers.
- Provide commercial and high level technical product sales training to district office personnel and customers as required.
- Conduct field training of customers in the install and troubleshooting of VRF and Ductless products.
- Able to troubleshoot VRF and Ductless products.
- Assist customers in the startup and commissioning of VRF and ductless products.
- Build consultative relationships and trust with owners and contracting customers.
- Support district office performance by coaching sales personnel in competent VRF product sales, application, and customer support.
- Administration of warranty process and all post sales activity for ductless business.
- Participate in Mitsubishi DSG program as a representative for your district/territory.
- Travel locally required in the Bay Area to job sites, customers and company locations. Some out of town travel for training classes or various meetings and factory visits as necessary.
- Associates or Bachelor s degree in engineering or engineering technology with a minimum of three years experience in the application, selection, and/or installation of VRF systems; or equivalent combination of education and work experience.
- Working knowledge of all facets of construction including mechanical, electrical, plumbing systems, etc. preferred.
- Pact Experience, RTU Start-Up/Check-Out/maintenance
- Mitsubishi VRF start up and check out preferred
- Must be able to travel throughout assigned territory
- Must possess a valid driver s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:
- NO DUI, Hit & Run, License Suspension, Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 5 years.