Cloud System Administrator
Trulieve
- Clearwater, FL
- Permanent
- Full-time
- Create and manage infrastructure solutions for any cloud environment, such as Azure (Primary) and Amazon Web Services (AWS) in a multi cloud environment.
- Help with the administration and development of the following:
- Infrastructure monitoring and response
- All endpoint management platforms (E.g. Tanium, Intune, Mosyle, etc)
- Application Discovery and Onboarding
- All existing, Legacy, or potential Software, Databases and Systems
- Cisco Meraki Networking solutions
- Provide Tier 3 IT Support as needed – onsite and remote.
- 70% Cloud Systems Engineering and Development and 30% General IT Support.
- Works with the Digital Workplace Manager and IT Support Managers to provide a smooth customer experience.
- Help with training and documentation for the support staff for application specific problems.
- Provide creative solutions to unusual problems.
- Responsible for responding to technical needs 24/7.
- Travel to different locations nationwide, up to 35%.
- Any other tasks as assigned by the IT Executive leadership and Management.
- Bachelor’s Degree in Computer Science, Information Technology, or related field preferred.
- 5+ years of System Administration experience can be substituted for specific degree.
- 2+ years working in IT Support or customer support Environment.
- Networking and System Administration in a cloud environment is preferred.
- Cisco Meraki Layer 2 and 3 networking experience is preferred.
- Knowledge of Full Stack Development and infrastructure as code is preferred.
- Experience with BACnet and IOT solutions is preferred.
- Must be comfortable with multiple OS ecosystems. (Microsoft, Apple, Android, etc.)
- Must be an excellent leader with ability to work with a diverse team, including vendors and external partners.
- Must be willing take instruction from peers and customers.
- Must approach all situations with a security and stability first mindset.
- Willingness to comply with all policies and procedures.
- Ability to manage and govern internal and external partners, including vendors.
- Ability to take lead on unexpected application specific problems and prioritize appropriately.
- Effective time- management and ability to multi-task.
- Ability to travel up to 35% of the time nationwide.
- Ability to make educated decisions quickly.
- Ability to pass a Level 2 Background Screening.
- Must be at least 21 years old.
- Must have a passion for Customer service and problem solving.
- Excellent Communication skill, both written and verbal