Deposit Operations Manager

Westfield Bank

  • Westfield, MA
  • Permanent
  • Full-time
  • 1 day ago
Position: Deposit Operations ManagerDepartment: OperationsJob Status: Full-TimeFLSA Status: ExemptGrade: 11Reports to: 1st VP, Dep Ops, Elect Banking & Retirement Services.Amount of Travel Required: Some TravelPositions Supervised: Deposit Operations Associates, Quality Control AssociatesPOSITION SUMMARYThe Deposit Operations Manager oversees the daily operations of the Deposit Operations staff and is responsible for providing direct support and supervision to staff. This position provides support to other departments of the bank and intervenes to resolve the more complex issues.ESSENTIAL FUNCTIONS
  • Oversees the productivity and daily operations of the Deposit Operations staff to ensure compliance with Bank policies and regulatory requirements.
  • Responsible for staying abreast of industry changes relating to Deposit Operations.
  • Subject matter expert for ACH, which includes maintaining ACH Accredited Professional (AAP) certification and compliance with NACHA rule, updates, attending training seminars and webinars.
  • Subject matter expert for Instant Payments, which includes RTP and FedNow compliance, updates and attending training seminars and webinars.
  • Manages staff coverage and work to create efficiencies and enhance procedures.
  • Maintains sufficient knowledge to provide support, assistance and backup to all of the operations team’s activities as needed.
  • Manages the handling of subpoenas, garnishments, levies and summons to ensure statutory requirements and deadlines are met.
  • Supports Operations staff with legal and regulatory issues for complex situations that include account titling and set-up.
  • Responsible for establishing goals. Coaches and motivates staff.
  • Accountable for cross training and developing the team’s skill set.
  • Conducts team meetings, educating and coaching staff regarding processes.
  • Leads the development and training of the Deposit Operations team.
  • Administers performance appraisals and makes recommendations regarding staffing, promotions, salary, transfers and terminations.
  • Acts as the Administrator for the DNA Core System and multiple other bank systems; performs critical system changes, grants and removes user access as required.
  • Responsible for the review of DNA system release information, testing, participation on upgrade calls including core upgrade weekends, and collection of testing documentation.
  • Manages the setup and maintenance of deposit products in the core system.
  • Maintains a high level of knowledge of the bank’s systems used to deliver deposit products to customers.
  • Manages the rate change process in the systems on all deposit accounts and updates bank personnel of any changes.
  • Oversees the building and modifications for all Relational Pricing Packages on deposit accounts.
  • Takes ownership of projects relating to the Operations Department including research, testing and execution.
  • Responsible for the testing and implementation of all bank forms in DNA and WB Connections.
  • Responsible for disclosure updates in DNA and WB Connections.
  • Works closely with third party vendors in escalating and resolving outstanding issues.
  • Performs interest adjustments for deposit accounts.
  • Responsible for approving requests for refunding of service charges and the increase of customer transaction limits in accordance with Bank policy.
  • Provides support to bank employees on deposit products and processing.
  • Successfully interviews for open positions and retains quality individuals.
  • Management of the annual Abandoned Property Process for MA, CT and other states as needed.
  • Responsible for researching and completing all Abandoned Property claims.
  • Responsible for researching, completing, and certifying ChexSystems disputes.
  • Serves as primary contact for audits and exams related to Deposit Operations; gathers requested information and meets with auditors when necessary.
  • Provides oversight of daily work for document destruction to ensure compliance with record retention policy.
  • Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
  • Must adhere to all bank and regulatory policies and procedures specific to position.
  • Assumes additional responsibilities as requested.
POSITION QUALIFICATIONS
  • Competencies
  • Decision-Making/Judgment
  • Job Knowledge
  • Management Effectiveness
  • Problem Solving
  • Project Management
  • Quality
Education/Experience/Skills & Abilities
  • Associate degree or work experience that is equivalent to that level of education and training.
  • At least five years of banking experience and one year of supervisory experience.
  • Knowledge of Bank systems and frequent computer use.
  • Working knowledge of Microsoft Word and Excel.
  • Accredited ACH Professional (AAP) certification within two years of hire.
  • Superior customer service, multi-tasking, and organizational skills.
  • Must be detail orientated.
PHYSICAL DEMANDSPhysical DemandsLift/CarryStand Occasionally10 lbs or less OccasionallyWalk Occasionally11 – 20 lbs Not ApplicableSit Constantly21 – 50 lbs Not ApplicableHandling/Fingering Frequently51 – 100 lbs Not ApplicableReach Outward Not ApplicableOver 100 lbs Not ApplicableReach Above Shoulder Not ApplicablePush/PullClimb Not Applicable12 lbs or less Not ApplicableCrawl Not Applicable13 – 25 lbs Not ApplicableSquat or Kneel Not Applicable26 – 40lbs Not ApplicableBend Not Applicable41 – 100 lbs Not ApplicableN (Not Applicable) Activity is not applicable to this occupation.O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)Other Physical RequirementsNoneWestfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Westfield Bank