Switchboard Operator

Canon

  • Boston, MA
  • Permanent
  • Full-time
  • 1 month ago
Overview:The Switchboard Operator handles a high volume of callers for an assigned site, answering the line and connecting the caller to the correct person or department. Responsibilities:
  • Answer all the calls that come through to the main line of the company, and ensure that all the calls are routed to the appropriate department or person
  • Listen to the caller’s request and either solve the query or direct the call to the concerned department
  • Must know which staff are in which department and who is in charge of what function
  • Must maintain up-to-date information of the current happenings in the company
  • Update and maintain pertinent business information via computer or department files
  • Other duties may involve greeting visitors, making them comfortable, receiving the mail of the organization, handling some business communication, arranging meetings with clients and other workplace communication
Qualifications:
  • High school diploma or the equivalent
  • 1 year of experience
  • Proficient in Microsoft Word and Excel
  • Excellent customer service skills, professional attitude & appearance
  • Good written and oral communication skills
  • Strong organizational, record keeping & time management skills
  • Ability to type 35 wpm
  • Availability to work overtime/varied hours when required
PHYSICAL DEMANDSIntermittent physical activity including bending, reaching and prolonged periods of sitting or standingWhat We Offer:Competitive pay & benefits!Comprehensive training and development programs that prepare employees to advance from within.A company focused on creating a positive work and client environment.Employee discounts on entertainment, products, and services nationwide!Come Join Our Team!

Canon