CUSTOMER CARE SPECIALIST (VIRTUAL)

Steven Lacey Concept Solutions

  • Chicago, IL
  • $30.00-40.00 per hour
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
Remote Position - Start ImmediatelyPosition OverviewVirtual Customer Care Specialist needed to provide exceptional customer support via phone, email, and chat. Join our remote team serving customers nationwide.Key Responsibilities
  • Handle customer inquiries and resolve issues promptly
  • Process orders, returns, and account changes
  • Document customer interactions in CRM system
  • Escalate complex issues to appropriate departments
  • Meet quality and productivity targets
Requirements
  • High school diploma or equivalent
  • 1+ years customer service experience
  • Excellent communication and problem-solving skills
  • Proficiency with computers and multi-tasking
  • Quiet home office with reliable internet
  • Flexible schedule including evenings/weekends
Technical Requirements
  • Windows 10 or newer / Mac OS
  • High-speed internet (25+ Mbps)
  • USB headset for calls
  • Dedicated workspace
Compensation
  • $30-40/hour based on experience
  • Weekly pay available
  • Health benefits after 90 days
  • Paid training provided
  • Performance bonuses
Schedule Options
  • Full-time: 40 hours/week
  • Part-time: 25-30 hours/week
  • Shifts: 7 AM - 11 PM (various shifts available)
  • Salary: $30-$40 Hour
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Steven Lacey Concept Solutions