Operator, Security Operations Center

• Monitors all Terminal 4 Landside, Terminal, and Airside locations using the provided access control software and CCTV cameras for unattended bags, traffic conditions, incidents, accidents, suspicious activities (hustlers, bag thieves, pickpockets), and security/safety related activities
• Monitors all security alarms & alerts, and directs appropriate personnel to any activated alarms
• Maintains a report of all pertinent security-related activities, including responses to alarms, emergency calls, notifications, incidents, and accidents
• Monitors all equipment in the SOC and action or report any malfunctions accordingly
• Monitors, actions, and responds to alerts within emergency notification platforms for incident/accident reporting and traffic-related conditions
• Maintains control of, provides direction, and coordinates all radio, telephone, intercom, and public notification systems communications related to SOC
• Reviews CCTV camera feeds and additional resources in the event of a security breach or security incident
• Tracks security-related activity via documents (Towing, PAPD Response, Permittee Violators, Hustlers, Door & Camera inspection, etc.)
• Monitors general facility and area conditions, works in coordination with JFKIAT Operations Control Center (OCC) and reports deficiencies to required departments
• Works closely with and supports the Safety and Security shift supervisor during daily operations.
• Responds to any issues or complaints
• Assists in medical and other emergency situations
• Performs security and safety-related audits as required by JFKIAT
• Always provides outstanding customer and employee service and presents a neat and clean appearance
• Maintains confidentiality of proprietary information
• Performs other additional tasks that are deemed security related by JFKIAT or that are listed within the published post standards

• High School diploma is required
• Bachelor’s or Associate degree on safety, security, airport operations, or any other relevant field is preferred
• At least 2 years of experience in SOC, security, or safety operations

• Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport
• Full-time, shift, rotating, and weekend work are required, as Terminal 4 is a 24-hour operation

• Active learning: Understand the implications of new information for both current and future problem-solving and decision-making
• Active listening: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and refrains from interrupting inappropriately
• Time management: Manage one’s own time or the time of others
• Coordination with others: Adjust actions in relation to others' actions
• Judgement and decision making: Consider the relative costs and benefits of potential actions to choose the most appropriate one

• Ability to perform daily SOC operations
• Comprehend oral information: Listen to and understand information and ideas presented through spoken words and sentences
• Speak: Communicate information and ideas in speaking so others will understand
• Comprehend written information: Read and understand information and ideas presented in writing.
• Write: Communicate information and ideas in writing so others will understand
• Recognize problems: Tell when something is wrong or is likely to go wrong
• Reason to solve problems: Apply general rules to specific problems to produce answers that make sense
• Make sense of information: Quickly make sense of, combine, and organize information into meaningful patterns

JFK International Air Terminal LLC