Sales Operations Specialist

• Required Experience:

• 5+ years of experience in customer service, sales, and systems implementation.
• Proven track record of successful CRM deployment and user adoption.
• Strong understanding of sales processes, pipeline management, and customer lifecycle.
• Excellent communication, training, and project management skills.
• Proficiency in CRM platforms (e.g., Salesforce, HubSpot, Microsoft Dynamics).
• Ability to analyze data and translate insights into strategic actions.

• Education: 2-year or 4-year college degree preferred, or equivalent professional experience that demonstrates the skills needed for success in this role
• Preferred Experience:

• Experience with change management and user engagement strategies.
• Familiarity with marketing automation and customer experience tools.
• Certification in CRM platforms or project management (e.g., PMP, Salesforce Admin) is a plus.
• Experience with Microsoft PowerBI development, including data modeling, report creation, and dashboard design is a plus.

• Industry Experience

• CRM Implementation & Optimization

• Lead the upgrade and rollout of the CRM system across the sales organization.
• Collaborate with IT and vendors to ensure seamless integration with existing tools and platforms.
• Customize CRM workflows, dashboards, and reporting to align with business goals.
• Sales Enablement

• Develop and deliver training programs to ensure adoption and effective use of CRM tools.
• Create and maintain sales playbooks, onboarding materials, and performance tracking systems.
• Create self-service resources like video tutorials, FAQs, and documentation.
• Partner with sales leadership to identify gaps and opportunities for process improvement.
• Align enablement activities with broader go-to-market strategies.
• Lead special projects such as sales kick-offs, incentive programs, or tool evaluations.
• Data & Insights

• Monitor CRM usage and data quality, providing actionable insights to sales and marketing teams.
• Track sales KPIs and team performance metrics.
• Generate reports and analytics to support strategic decision-making and forecasting.
• Build dashboards and reports to provide visibility into pipeline health, conversion rates, and sales cycle length.
• Analyze win/loss data and provide insights to improve sales strategies.
• Cross-Functional Collaboration

• Work closely with pricing, marketing, customer service, and operations to ensure alignment and consistency.
• Serve as a liaison between sales and technical teams to translate business needs into system requirements.
• Collaborate with marketing and marketing communications to develop and distribute sales collateral (e.g., pitch decks, case studies, battle cards) and maintain a centralized content repository.

• Management Responsibilities Level: Independent Contributor
• Physical Requirements: Balance of time in an office environment. Requires both in office and remote computer usage and includes moderate exposure to many manufacturing environments.
• Work Authorization: Legal authorization to work in the US is required.
• Relocation Eligibility: Not eligible for relocation
• Travel: Less than 10%

• For over 60 years, Mactac has been a leader in the pressure-sensitive adhesive (PSA) industry, offering a full range of adhesive solutions, including acrylic, rubber, hot melt, solvent, emulsion, and UV technologies. As a vertically integrated company with six specialized divisions, we serve diverse markets such as label printing, packaging, retail display, automotive, medical devices, and more. Built on a foundation of innovation, integrity, and reliability, Mactac delivers world-class technology and customer service to provide the best solutions for your adhesive needs.

• The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
• It is the policy of Mactac that all employees are employed at the will of Mactac for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice. At the same time, employees may terminate their employment at any time and for any reason.
• Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.

Mactac North America