Job Description:Role Summary/Purpose:The Commercial Managed Account Specialist will support the Lowe’s client by providing quality service to high profile managed accounts. This team provides wing to wing support to ensure high levels of customer satisfaction.Essential Responsibilities:In-Bound / Outbound Customer Service for Commercial Client (both store/client and customers)Responsible for proactive maintenance, monitoring, research, documentation and collections of Managed Commercial accounts.Account Management, including but not limited to: Account Set-Up, Credit Line Management, Cash Application and Account Monitoring.Account Reconciliation, including complex account research and collection of past due accounts.Problem resolution to include escalated commercial customer issues.Utilize Synchrony Systems (commercial applications; DM9, GECOM, Edison, Wausau, SharePoint and CommStation to effectively handle customer inquiries and manage daily workload.Establish strong rapport with assigned segment of accounts to build and maintain servicing relationships.Multi-Level communications to include store personnel, Corporate Officers, Commercial Sales Managers, and Underwriting Managers, etc.Other duties as assigned, including but not limited to, faxes, lien reviews and other correspondenceQualifications/Requirements:Must currently be in Commercial Operations; and have a minimum of 6 months of Commercial experienceMinimum 6 months proficiency in GECOM and DM11 systemsNot be on active formal or final formal corrective actionHours will be 9:30a - 6:00p CST Monday - Friday. Ability to work a flexible schedule per business needs.Desired Characteristics:Demonstrated negotiation, analytical, and creative problem-solving skills and conflict resolutionExcellent verbal and written communication skills, particularly facilitation and influencing skillsStrong time management and organizational skillsProficient in Microsoft Word & ExcelDemonstrated strong follow-up and issue resolution ability.Self-motivated and willingly assumes additional responsibilitiesProven ability to make decisions based on quantitative analysis and creative thinkingPrevious collection experience.Ability to effectively handle commercial customer requests.Ability to effectively work in a team environmentGrade/Level: 06The hourly rate range for this position is $23.50 - $31.50/hr USD Annual and is eligible for an annual bonus based on individual and company performance.Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.Eligibility Requirements:You must be 18 years or olderYou must have a high school diploma or equivalentYou must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding processYou must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Our Commitment:When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Reasonable Accommodation Notice:Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard TimeJob Family Group: Customer Service Operations
