Hotel Front Desk Clerk(Horseshoe Bossier) Part Time
- Bossier City, LA
- Permanent
- Part-time
- High school diploma or equivalent required.
- Superior customer service skills required.
- Experience in data entry and dealing with the public is required.
- Career interest within the hospitality field or related industry is preferred.
- Computer usage skills required.
- Proficiency in Microsoft Word, Office, Outlook, Excel, and LMS system knowledge is preferred.
- Must be able to get along well with co-workers and work as a team.
- Must be able to work a flexible schedule including nights, weekends, and holidays as necessary.
- Professional appearance and demeanor required.
- Strong interpersonal skills are required.
- Must be able to read, write, speak and understand English.
- Greets and welcomes customers with a smile, and takes pride in being a Caesars team member.
- Serves as Hotel representative and customer service role model for other employees.
- Understands, values, and supports the Caesars' mission, vision & values.
- Knows special events, promotions, and player programs.
- Resolves customer issues according to the FOCUS Handling Problem Situations model, using Service Recovery tools.
- Constantly seeks ways to improve friendly, helpful service, and reduce customer wait time to positively impact department's customer service ratings.
- Responsible for the accurate check-in and checkout of guests.
- Ensures that all guest contact is courteous, informative, and thorough.
- Ensures that Housekeeping cleans all rooms prior to issuing keys.
- Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping.
- Receives cash, credit cards, and comps in payment, obtaining proper approval and authorization.
- Maintains an operating bank, renders bills, and issues change.
- Provides reservations for Casino/Hotel guests, which includes restaurants, and special events on property.
- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.
- Works closely with Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements.
- Ensures guests' problems or complaints are resolved in a prompt, courteous, and efficient manner using Service Recovery tools.
- Maintains knowledge of hotel, community, and Special Events to provide guests with superior service.
- Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times.
- Must be able to stand for long periods.
- Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
- Must be able to lift and carry up to 25 pounds.
- Responds to visual and aural cues.
- Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key embosser, printer, and bar encoder.
- Must be able to move in and around the Casino/Hotel areas and front desk areas through the entire shift.
- Must be able to respond calmly and handle many customer demands in a fast paced environment
- Must be able to tolerate areas containing second hand smoke.