Quality Performance Improvement Manager

Klamath Basin Behavioral Health

  • Klamath Falls, OR
  • $69,519-86,898 per year
  • Permanent
  • Full-time
  • 3 days ago
Job Title: Quality Performance Improvement ManagerFull timeIntro and job overview: Join our KBBH team and find meaningful work, inspiring colleagues, career growth, great compensation, the ability to pay down student loans, and excellent benefits. Located in beautiful Southern Oregon.WHAT IS GREAT ABOUT THIS OPPORTUNITYVision: Sharing the power of mental wellbeingMission: Providing compassionate care throughout our communityExcellent outdoor activities including, hiking, biking, kayaking, wellness, ziplining, and fishing.Welcoming community and a great place to raise a family.Pay Range:Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education and experience as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range.Salary: $69,519 - $86,898 DOETherapist Benefits:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 403 (b) Retirement Plan
  • Paid Vacation & Wellness Days
  • Flexible Scheduling
  • Career Advancement
  • Life Insurance
  • Disability Insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Employee Discounts
  • Employee Assistance Program (EAP)
  • Wellness Program
  • Tuition Reimbursement Program
Be the difference behind the differenceAt Klamath Basin Behavioral Health (KBBH), we don't just care about quality-we live it. Our mission to share the power of mental well-being depends on people like you: curious thinkers, collaborative leaders, and purpose-driven problem-solvers who want their work to matter.
As the Quality and Performance Improvement Manager, you'll lead a team that empowers staff, improves systems, and enhances client experiences through data-informed, trauma-aware, people-first practices. You won't just track quality-you'll build it.What you'll lead and deliver
In your first 12-24 months, you will:
  • Design and drive agency-wide improvement initiatives that create meaningful, measurable impact
  • Coach and lead a team of analysts who support departments in turning data into action
  • Partner across departments to embed continuous improvement into daily workflows and long-term goals
  • Facilitate collaborative problem-solving that strengthens client outcomes and system performance
  • Develop and track performance measures that support strategic priorities, compliance, and culture
  • Help cultivate a learning environment where continuous improvement is expected-and celebrated
You're a strong match if you:
  • Thrive in fast-paced, mission-driven environments
  • Translate data and trends into people-centered solutions
  • Understand that how we lead change is as important as what we change
  • Build trust and clarity in high-stakes, cross-functional projects
  • Use evidence-based frameworks (Lean, PDSA, root cause analysis, etc.) to create lasting improvements
  • Balance precision, empathy, and systems thinking in your work
What you bring
Required:
  • Bachelor's degree in health informatics, business administration, healthcare administration, or a related field
  • Minimum 3 years of healthcare or behavioral health experience
  • 3+ years managing quality, data, or performance improvement projects
  • Demonstrated leadership and team supervision experience
  • Strong analytical and Excel skills
  • Effective communication, coaching, and facilitation skills
Preferred:
  • Master's degree in a relevant field
  • Lean Six Sigma certification
  • Experience with Tableau, R, Python, SQL, or other statistical software
  • Familiarity with process modeling, simulation, or advanced statistical methods
Why work at KBBH
  • People-first culture - We build a safe, supportive, and inclusive workplace for staff and clients
  • Mission-driven work - Help strengthen the systems that support compassionate, individualized care
  • Career growth - Be part of a growing agency committed to professional development and innovation
  • Excellent benefits - Full benefits package, generous time off, and flexible scheduling options
Apply today
If you're ready to lead meaningful change and help shape the future of behavioral healthcare, we invite you to apply.
Klamath Basin Behavioral Health is an equal opportunity employer and values diversity in the workplace.Compensation details: 9 Yearly SalaryPI3ae904ee8d55-1924

Klamath Basin Behavioral Health