Manager, Home Sales Advisors
- Phoenix, AZ
- $88,800-111,000 per year
- Permanent
- Full-time
- At least 3 years of experience leading and managing a sales team.
- Strong track record of attaining and exceeding sales goals.
- Experience managing individual and team performance through data-backed insights (SLAs, KPIs, etc.) and coaching areas of opportunity.
- Data-driven approach with expertise in CRM tools (Salesforce, HubSpot, etc.), sales engagement platforms, and reporting/analytics.
- Demonstrated ability to scale outbound volume while maintaining quality and compliance in regulated or competitive markets.
- Project management skills to balance multiple projects and deadlines simultaneously.
- Cross-functional collaboration skills working with various internal teams on pilots, product launches, and additional initiatives.
- Excellent communication, influence, and stakeholder management skills across executive leadership and cross-functional partners.
- Comfortability working in a fast-paced, startup environment where roles and processes continually shift as the company evolves.
- Growth mindset and experience guiding a team through changes and ambiguity.
- Experience acting as the primary point of contact and subject matter expert for managing unique escalations.
- Team player mentality that fosters a team culture of giving and receiving feedback.
- Work from Phoenix Area office on Tuesdays, Wednesdays, Thursdays (subject to change) - with the other days of the week being “work from anywhere” days
- When you are not working from the office, we expect that you have a high-speed internet connection and access to a quiet work environment that is free of distractions.
- Can work weekend coverage shifts ~1x/every-other-month. Our team works 7 days per week and we need managers to be available to help with escalations and coverage.
- Inspire & lead your team to act with urgency, to hold themselves accountable, and to create a culture of superior execution in the service of our customers.
- Serve as the first point of contact for customer escalations, and to dive into the weeds with your team on a daily basis, removing blockers, handling escalations and communicating up and across as appropriate.
- Drive outbound sales performance by leading a team of representatives focused on prospecting, pipeline generation, and conversion.
- Establish, track, and report on KPIs (calls, connects, conversion rates, revenue, etc.), ensuring accountability and consistent improvement. Monitor daily/weekly/monthly key metrics including both inputs and outputs.
- Develop and refine sales playbooks and call strategies to optimize outbound volume and maximize effectiveness.
- Monitor and improve customer satisfaction (CSAT) through quality assurance, coaching, and customer feedback loops.
- Weigh decisions and work closely with other team managers to improve processes with consideration for both the customer experience and our bottom line.
- Prioritize coaching, mentorship and performance management opportunities.
- Identify and shine a light on operational seams that negatively impact the customer experience.
- Support hiring and team scaling efforts.
- Foster a high-performance culture rooted in accountability, motivation, and continuous improvement.
- Implement scalable processes and tools (CRM, dialers, reporting, dashboards) to support growth and operational excellence.
- Act as a player-coach when necessary, modeling effective outbound conversations and objection handling.
- You have residential real estate experience
- You have Proptech experience
- You have high growth startup experience
#LI-BS1About OpendoorFounded in 2014, Opendoor's mission is to power life's progress one move at a time. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple and certain.
- To learn how we are reinventing the Real Estate industry check out
. * Discover what we are building for our customers by reading ourOpendoor Values OpennessWe believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. We collect, use, and disclose applicant personal information as described in our personnel privacy policies. To learn more, you can find the policy details for and for .We're committed to Diversity, Equity, Inclusion, and BelongingOpendoor is dedicated to creating an inclusive and collaborative culture. We value the diverse strengths, perspectives, and backgrounds of all our employees, and believe in empowering our teams to do their best work through teamwork and building a sense of belonging and trust. Our four employee-led Opendoor Employee Resource Groups amplify diverse voices and promote collaboration and inclusion. Our focus is on attracting and retaining exceptional talent, and we believe in empowering our employees to continuously innovate and strive for 1% improvement every day. You can find more information on ourWe are committed to assisting members of the military community in utilizing their skills at Opendoor. U.S. candidates are able to review your military job classification at and apply for positions that align with your expertise.At Opendoor, we are committed to providing reasonable accommodations throughout our recruitment processes for candidates with disabilities, pregnancy, religious beliefs, or other reasons protected by applicable laws. If you require assistance or a reasonable accommodation, please contact us at TAops-accomodations@opendoor.com.