
Tech Engineer - ServiceNow
- Raleigh, NC
- Permanent
- Full-time
- develop and handle ITSM Products and Other Core Modules of the platform like SecOps and IRM in ServiceNow of UBS
- work as L3 and perform development in ServiceNow Platform with Agile methodology
- providing solutions and performing development for different ServiceNow Platform Applications with ensuring that technical solutions and development adheres to defined elite standards to improve the customer experience and minimize impact on the support teams
- identify solutions for identified issues during development via open-source community, liaising with vendor, and collaborating with engineers
- develop using best practices and standards; write code with performance in mind and drive automation wherever possible
- propose alternative solutions to a problem whilst working collaboratively with other team members
- design and develop solutions with self-service in mind
UBS RecruitingYour teamYou will join the Service Management Technology and Platform crew in Technology Inventories Data & Reporting Services alongside 400 colleagues globally. TIDRS offers a best-in-class and cost-effective Service Management Technology, IT Asset Management, and Data Platform Service for our global bank. Service Management Technology and Platform is responsible for delivery of Service Management requirements for all platform-based capabilities and delivery of consistent and high-quality solution engineering services according to organizational needs. Your role will be in our Raleigh, NC. Office.Your expertise
- ideally 5+ years of relevant ServiceNow Development experience
- in-depth understanding of the ITIL framework and experience Enterprise Operational Tools/Processes (Incident management Problem, Change management, Knowledge management etc)
- experience working with Business Rules, Client Scripts, UI pages, UI Actions, Script Includes, ACL, UI Script, and other major components of ServiceNow Development, which also includes development of Scoped Application in ServiceNow Platform
- proficient in Java script and hands on technical expertise in ServiceNow Integration with 3rd Party applications and experience of Test-Driven development with knowledge of ServiceNow Automated Testing Framework
- strong technical background in building scalable, complex solutions in Service-Now
- experience in building effective relationship with both product and outsourcing vendors and has ability to convey complex technical information both to engineers and tech leads as well as non-technical customers and can articulate a business case to influence and drive strategy
- a committed team player with analytical and logical mind-set, curious, collaborative, and interested in learning new things
- fluent in written and spoken English and able to work effectively in a global environment