Payments Monitoring & Testing Manager

• Leads a team in the execution of the Payments Division's portion of the annual Compliance Monitoring and Testing Program through planning and conducting reviews to identify and manage consumer compliance risks, including existing and emerging risks associated with the bank's payment card program.
• Assists the Compliance Monitoring and Testing Manager in developing the Annual Compliance Testing and Monitoring Plan and the audit plan.
• Maintains a working knowledge of federal regulations applicable to payment cards.
• Maintains a working knowledge of the FDIC Consumer Compliance Exam Manual for assigned areas of review.
• Exhibits in-depth knowledge of relevant laws and regulations, including, as applicable, the Electronic Funds Transfers Act and Regulation E; the Gramm-Leach-Bliley Act, Regulation P, and applicable state privacy laws; Truth in Savings Act, Regulation DD; and state and federal prohibitions against unfair, deceptive or abusive acts or practices (UDAP/UDAAP) in the offering, delivery, or servicing of consumer financial products and services, including regulations and guidance issued and enforced by the CFPB.
• Provides guidance to the testers in planning Compliance Testing reviews, including scope/planning memos and announcement memos.
• Works closely with senior testers to develop test scripts and review programs.
• Ensures testers clearly and concisely document any observations and/or exceptions noted, including supporting documentation to evidence results obtained.
• Confirms the testers adequately document review activity and clearly articulate any potential regulatory violations or control breaks and work with management regarding presentation of findings to key stakeholders and senior management.
• Reviews the work papers prepared for each review and provide feedback to the testers to ensure the work adequately documents the results of the testing and supports the findings in the review report.
• Maintains ongoing communication with the Compliance Monitoring and Testing Manager regarding the status of the team's reviews.
• Promptly escalates any questions or concerns to the Compliance Monitoring and Testing Manager for quick resolution.
• Assists the Payments Testing Analysts in drafting issues from their reviews and assists with drafting the review report.
• Ensures issues identified from the Monitoring and Testing program are entered in the Issues Management system and monitors the status of corrective action/implementation plans to ensure they are timely and appropriately executed. Upon completion of action plans, leads the testers in conducting and documenting action plan validation.
• Consults and interacts with compliance peers, legal, payments team, and senior management on an ongoing basis.
• Works with HR to manage, coach, and develop Payment testing team members, including providing formal performance management feedback.

• The ability to communicate effectively and clearly, both in verbal and written communications.
• The ability to manage multiple deadlines in a fast-paced environment, accomplishing multiple tasks and resolving competing priorities effectively.
• Excellent attention to detail and ensuring data accuracy.
• Excellent organizational skills.
• Strong analytical skills, able to dissect complex problems and synthesize large amounts of information.
• Ability to define problems, collect data, establish facts and draw valid conclusions and support decisions with sound reasoning and detailed documentation.
• Self-directed and motivated.
• Strong team player receptive to exchange of ideas and constructive feedback.
• Interpersonal skills, able to interact with people at all levels, comfortable interacting with and presenting to all levels of management.
• Embrace and practice the highest applicable ethical standards of behavior, consistent with the Sutton Bank Service Excellence Elements.
• Working knowledge of payment program regulations.
• Experience building testing and audit plans.
• Experience planning tests, drafting engagement memos, completing work papers, identifying issues and conducting root cause analysis, developing reports, validating closure of issues and reporting test results to senior management.

Sutton Bank