Super User Team Manager

CMA CGM

  • Houston, TX
  • Permanent
  • Full-time
  • 20 days ago
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?YOUR ROLEAs the Super User Team Manager, you will lead a regional or configuration-specific team of Super Users who support implementation efforts for Manhattan Active WMS and OMS solutions. This role will focus on defining system configurations, ensuring proper QA/UAT processes, and serving as the key liaison between implementation engineers, IT teams, and operations. Define and develop repeatable QA/UAT processes that can be used as a blueprint for future deployments.WHAT ARE YOU GOING TO DO?Team Management & Execution
  • Lead a team of process-focused Super Users supporting Manhattan WMS and OMS deployments across multiple warehouse sites.
  • Collaborate with Operations and Implementation Engineering to define and validate business and technical requirements.
  • Ensure accurate and site-specific system configurations are implemented consistently.
  • Oversee QA and UAT development of repeatable processes for testing activities and ensuring comprehensive validation of solutions before go-live.
System & Stakeholder Coordination
  • Act as the main point of contact for site-specific and configuration-specific system issues.
  • Ensure successful IT integration with customer systems, working closely with technical teams on EDI/API mappings and system behavior.
  • Manage documentation of configuration standards and test protocols across all deployment sites.
Quality Assurance & Standardization
  • Drive quality through documented best practices, standardized configuration templates, and issue resolution protocols.
  • Maintain and continuously improve configuration and testing governance frameworks.
WHAT WE ARE LOOKING FOREducation & Experience
  • Bachelor's degree in Information Systems, or a related field.
  • Minimum 5-7 years of experience with Manhattan (strong preference for Manhattan Active) WMS/OMS system configuration and deployment.
  • Direct experience implementing Manhattan Active WMS and related modules (e.g., SCI, TMS, DOM).
  • Experience in 3PL or warehouse-intensive environments is required.
Skills & Competencies
  • Deep understanding of Manhattan and Associates WMS/OMS system architecture, configuration parameters, and QA/UAT testing processes.
  • Ability to lead and mentor a cross-functional team in a high-paced, distributed environment.
  • Strong documentation and organizational skills.
  • Excellent communication and problem-solving capabilities.
  • Familiarity with Manhattan Active or WMOS, SCI reporting, and automation integrations a plus.
WHAT DO WE HAVE TO OFFER?
  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) with company match.
  • Generous paid time off and holidays.
  • Opportunities for career advancement within CEVA's global network.
Location:
Remote / 60-75% Travel RequiredABOUT TOMORROWAt CEVA Logistics, we empower leaders who think big and act boldly. If you're ready to lead one of the most ambitious WMS/OMS deployment programs in the logistics industry, we invite you to bring your expertise and energy to CEVA.Join CEVA for a rewarding career where your vision can shape the future of supply chain.#LI-JS1CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.Information provided is true and accurate. False statements or information will result in the application voided.Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.

CMA CGM