Manager, Gift Shops - Carilion New River Valley
- Christiansburg, VA
- Permanent
- Full-time
Performs specific job responsibilities:
- Applies key financial concepts and analysis to decision making. Develops and implements actionable work plans with measurable outcomes. Continually assesses and reallocates resources to meet demands.
- Establishes budget that supports Carilion Clinic's mission and uses financial and quantitative information effectively to manage expenses. Establishes staffing plan to maintain appropriate levels of coverage for hospital, while anticipating changing needs of hospital environment. Monitors and adjusts the budget and implements corrective plans as necessary. Proactively manages cost containment activities.
- Holds self and team accountable for maintaining the highest possible performance standards. Serves a diverse group of customers (applicants, employees, physicians, colleagues).
- Leads customer service effort by teaming with front line managers for process improvement, educating and providing staff with professional development opportunities and identifying and implementing new customer service approaches.
- elivers efficient, consistent and timely services. Recognizes and acts on opportunities for growth and improvement to advance Carilion goals. Uses project management principles to accomplish goals, seeks out appropriate resources and proactively anticipates change within the market, industry and healthcare system. Aligns services with the mission and vision of Carilion. Translates Carilion goals into department specific objectives and priorities.
- Creates an environment of continuous performance improvement where productivity and results are monitored and actions for improvement are identified. Has accountability for human resources management and operational management.
- LEARNING & GROWTH PERSPECTIVE-Inspires enthusiasm and builds support for projects. Attracts, selects, develops and retains qualified employees and is effective in using developmental planning to expand employee skills and abilities.
- Recruits, hires, orients, delegates to recognizes, coaches, develops, provides performance feedback and effectively manages performance of direct reports. Facilitates the professional growth and development of staff through orientation, continuing education, effective performance appraisals, goals development and reward and recognition programs. Role models customer service behavior and is accountable for staff meeting customer service standards. Builds positive relationships with volunteers who serve in department support roles. Communicates in a timely and appropriate manner.
Employment Status: Full time
Location: CNRVMC - Carilion New River Valley Medical Center
Shift: Day
Shift Details: Monday - Friday, Occasional WeekendFor more information, contact the HR Service Center at 1-800-599-2537.Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.
Carilion Clinic is a drug-free workplace.Carilion Total RewardsWhat matters to you is important to us—like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
- Employer Funded Pension Plan, vested after five years (Voluntary 403B)
- Comprehensive Medical, Dental, & Vision Benefits
- Flexible Work Arrangements/Schedules
- Remote Work Options
- Paid Time Off (accrued from day one)
- Onsite fitness studios and discounts to our Carilion Wellness centers
- Access to our health and wellness app, Virgin Pulse
- Discounts on childcare
- Continued education and training