Field Specialist I, Advanced CIP

Ricoh

  • Phoenix, AZ
  • Permanent
  • Full-time
  • 10 days ago
Job Category: Field ServicesDegree Level: High School GraduateJob Description: 🧭 Position OverviewThe Field Specialist I, Advanced CIP is a high-impact technical role requiring advanced expertise in configuring, servicing, and optimizing Ricoh's products and solutions. This position combines hands-on service delivery with strategic consulting, customer training, and proactive solution development. Ideal candidates are self-directed, tech-savvy professionals who thrive in dynamic environments and are committed to delivering exceptional customer experiences.🔧 Core Responsibilities Technical Expertise & Solutions DeliveryConfigure, install, troubleshoot, and maintain a wide range of Ricoh products and servicesLead complex problem-solving efforts and mentor peers in technical resolutionProvide consultative support and strategic analysis to improve customer workflowsIdentify and implement volume-building opportunities to enhance product utilizationMaintain and share expertise on equipment operations and specifications Customer Engagement & Relationship ManagementServe as a trusted advisor, anticipating customer needs and promoting Ricoh's support offeringsDeliver professional, solution-oriented training and guidance to end usersFoster strong, collaborative relationships with customers and internal teamsManage time and service schedules independently while supporting team objectives Workload & Service ManagementExecute service calls and workload management procedures with precisionConduct workflow observations and present tailored solutions for operational improvementMaintain high productivity and responsiveness across assigned service areas Administrative & ComplianceComplete all required documentation, logs, and reports accurately and on timeMaintain inventory (car stock or on-site) and ensure proper tracking of time and activitiesAdhere to company policies and support others in compliance and documentation🎯 Performance ExpectationsMeet or exceed productivity, quality, and response time targetsParticipate in Ricoh's Extra Value programs and bill services accordinglyDemonstrate professionalism and resilience in high-pressure or complex situations📚 QualificationsValid state driver's license and required auto insurance per Ricoh policyHigh school diploma required; coursework or experience in computers, electronics, networking, and printing software preferredCompletion of Ricoh's Technology Services Training and Certification Program (see certification requirements)💡 Skills & AttributesStrong organizational, interpersonal, and communication skillsAdvanced multitasking and prioritization abilitiesSkilled in Microsoft Office and mobile technology applicationsSolutions-focused mindset with a commitment to continuous learningProfessionalism under pressure and effective conflict resolution🚗 Working ConditionsExtensive daily travel by car; occasional overnight travel may be requiredPhysical demands include lifting up to 50 lbs, moving equipment up to 400 lbs, and frequent bending/kneelingMay involve outdoor work and exposure to varied weather conditionsShift work, overtime, and on-call availability may be requiredAbout Us:Come Create at Ricoh:If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.Invest in Yourself:At Ricoh, you can:
  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Ricoh