Customer Service Representative - State Farm Agent Team Member
- Allentown, PA
- $50,000-70,000 per year
- Permanent
- Full-time
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Compensation: Base Salary + Commission | Licensing Support | Career AdvancementStart a Fulfilling Career Helping Others – No License? We’ll Help You Get ThereDo you enjoy helping people and have a knack for problem-solving? Have you worked in book sales, retail, or another customer-focused role and want to take your skills to the next level?We’re looking for a Customer Service Representative who is eager to grow, loves working with people, and is ready to begin a stable and meaningful career in the insurance industry. You’ll be backed by a supportive team and offered a clear path to success.What You’ll Do
- Provide friendly and timely service to customer inquiries
- Assist clients with policy updates, billing questions, and claims
- Maintain accurate client records and documentation
- Work closely with agents to ensure excellent customer experiences
- Identify opportunities to better serve clients and support retention
- Help clients navigate insurance options once licensed
- Customer service or sales experience (bookstore, retail, hospitality, etc.)
- Strong communication and relationship-building skills
- Detail-oriented, organized, and comfortable multitasking
- Positive attitude and a desire to learn and grow
- Licensed or Willing to Obtain – Must meet state insurance licensing requirements (we’ll help guide you through the process)
- Base salary + commission – a stable paycheck with room to grow
- Opportunities for internal promotions into sales, licensed service, or leadership
- A collaborative, mission-driven team focused on customer care
- A rewarding career helping people protect what matters most
Apply today — let’s grow your future together.