Leasing Manager

• Actively recruit prospective residents, manage rental transactions, and ensure a smooth leasing process.
• Develop and implement marketing strategies, including lease specials and pricing adjustments based on market surveys, to maintain competitive positioning in the marketplace.
• Offer informative community tours, showcase available homes, highlight key amenities, and facilitate leasing agreements for new residents.
• Accurately complete lead detail reports, customer information cards, and market surveys to track and analyze prospect data (lead engagement, lead response time, lead activity reports).
• Oversee daily schedules for the leasing team and coordinate staff coverage through the creation of leasing calendars.
• Utilize established Rental Qualifying Criteria and TAA lease contract and addendum to assess applicants, gather necessary documentation, and process applications efficiently.
• Coordinate move-ins by securing all required documentation, including lease agreements, addendums, and relevant paperwork. Ensure homes are move-in ready by the agreed date, adhering to any relates SOPs and Checklists.
• Provide new residents with and assist in the enforcement of community policies, HOA guidelines, and proper use of their new home to ensure a positive living environment for all residents.
• Maintain proactive communication with prospects who did not close, including follow-up calls, thank you notes, and emails. Re-engage prospects to close the sale or refer them to sister properties.
• Maintain occupancy, renewal rate, and monitor expiring lease agreements and proactively work towards securing renewals to ensure continued occupancy.
• Write and distribute residents' notices, promotional flyers, and community event information to keep residents informed and engaged.
• Listen and respond to resident inquiries, feedback, and concerns. Address issues directly when possible or escalate to the portfolio manager when necessary.
• Complete required paperwork for resident complaints, property incident reports, and other relevant documentation as needed.
• Support marketing efforts by assisting in the placement, removal, and updating of banners, balloons, bandit signs, and flags around the property.
• Provide training for on-site teams in leasing initiatives, sales techniques, expectations for mystery shops, and other areas essential for achieving leasing goals.
• Proactively identify market trends or patterns, reporting observations and offering recommendations to enhance leasing goal achievement, address market challenges, optimize rent pricing, and refine outreach strategies for assigned communities.
• Support needed documentation related to the leasing functions, such as but not limited to: variance reports, investor reports, resident ledgers, monthly capital summaries, etc.

• High School Diploma or equivalent required; some college, Texas Real Estate License, or CALP certification preferred.
• At least 3 years of related leasing experience required.
• Property Management Software (PMS) experience (Yardi, Knock) preferred.
• Experience with leasing life cycle from lead to lease

• Report to the Office/Community daily to adhere to schedule that includes weekends and holidays.
• Ability to access, input, and retrieve information from a computer and/or electronic device.
• Ability to sit or stand for long periods of time.
• Ability to move around work environment including stairs and construction sites.
• Lift or move items up to 25 pounds.
• Excellent organization, coordination, and project management skills.
• Ability to communicate effectively through written and verbal communication in English.
• Reliable transportation that meets job responsibilities
• Valid Texas Driver's License
• Maintain at least minimum car insurance required by Texas law

Wan Bridge Group