Technical Product Support Specialist - A/V (onsite)

Vitaver & Associates, Inc.

  • Ocoee, FL
  • Permanent
  • Full-time
  • 9 days ago
13753 – Technical Product Support Specialist - A/V (onsite) – Ocoee, FLStart Date: ASAP
Type: Temporary Project
Estimated Duration: 12+ months with possible extensions
Work Setting: Onsite with 50% travel to remote locations to provide support and event coordinationRequired:
  • Experience with Virtual Meeting Applications (MS Teams, Zoom, GoTo, etc.);
  • Experience with Audiovisual Equipment (MicrosoftTeams Rooms certified equipment);
  • Experience with MS Teams Admin Center and Vendor monitoring portals;
  • Experience with Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11;
  • Experience managing multiple priorities and work independently or as part of a team;
Experience performing in high-pressure situations, with strong organizational and time-management skills;
  • Experience in AV system commissioning, ideally with an AV integrator or enterprise deployment team;
  • Experience in control systems (Crestron, Q-SYS) and DSP configuration software;
  • Experience with AV signal flow, AV over IP, structured cabling standards, and rack build best practices.
Preferred:
  • IT Enterprise experience;
  • High school diploma or equivalent; additional certifications or relevant education is a plus.
Responsibilities include but are not limited to the following:
  • Coordinate and assist in audio visual installation, setups, and video conferencing support;
  • Monitor and maintain collaboration systems using company-provided tools;
  • Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed;
  • Recommend strategies to increase utilization of collaboration spaces which may include implementing new practices, devices, and/or software;
  • Train customers and technical staff on the use of equipment;
  • Collaborate and assist with other areas of the IT department on projects and initiatives;
  • Travel 50% to remote locations to provide support and event coordination;
  • Ability to lift 50 pounds.

Vitaver & Associates, Inc.