Technical Analyst

Arcadia

  • Glenside, PA
  • Permanent
  • Full-time
  • 8 days ago
Job Description: The Technical Analyst at Arcadia University is a key member of a dynamic ITSS (IT) team and will be responsible for performing remote and in-person support for various software and hardware solutions. This role combines strong technical skills with an emphasis on delivering a high level of customer service to the University's community of users. The individual will also work closely with our Digital Learning Services team to ensure continuity for Canvas.Location: GlensideResponsibilities:
  • Responsible for providing timely, accurate, courteous, and satisfactory resolutions to issues reported by various University stakeholders. These issues will be tracked and managed through the Help Desk software. Interface with end-users via phone, email, video conferencing, or in-person to fully understand and document issues and provide Tier 1 or occasionally Tier 2 support.
  • Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of computers (PC/MAC, laptops/desktops), video-conference devices, phones, notebooks, printers, and associated peripherals. Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops/notebooks/ printers
  • Identifies potential issues that could adversely impact end-user experience and takes proactive and corrective action. Reviews troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals. Installs maintain and optimize desktop /notebook configurations at the customer site
  • Works with Events Tech Team to back up for various events on campus as needed.
  • Participate actively in the development of clear procedures, documentation, and knowledge base with an unwavering focus on enhancing customer experience. Have a well-rounded knowledge of the policies and procedures as it pertains to IT and the University.
  • Provide training to faculty, staff, and students on the basic use of University-owned and supported technology equipment and productivity software.
  • Adjusts to multiple demands and shifting priorities; accepts responsibility for results of actions.
  • Works with the Information Technology Support Services team and other teams within IT to support the achievement of project milestones and deliver on internal and/or external commitments.
  • Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
Qualifications:
  • Vocational or technical training or Associate's Degree preferred;
  • Or, an equivalent combination of education and experience is required.
Application Instructions:
  • Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to the hiring manager. Due to the volume of applications received, communication will generally be limited to candidates selected for additional consideration.
  • Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.
Arcadia University is a top-ranked private University in Greater Philadelphia that provides a values-based, authentic educational experience by placing students at the center. The Institute of International Education has consistently ranked Arcadia first in the nation for study abroad, and the Princeton Review has ranked Arcadia among the "Best in the Northeast" for 10 consecutive years. The University's graduate programs in Physical Therapy, Physician Assistant, Education, and Public Health are nationally ranked in their respective categories by U.S. News & World Report, which cites Arcadia for being among the top study abroad programs and a top performer for social mobility. Arcadia is home to a close-knit and welcoming community that supports students throughout their journey. Arcadia's quality academic programs, unique approach to a liberal arts education, and supportive community guide students toward degree completion and career success. Learn more about our vibrant community at .We welcome candidates who can contribute to the excellence of our community. The successful candidate will demonstrate examples of ways they will incorporate our in their work.At Arcadia University, our Lived Values are the foundation of our highly regarded, values-based learning community, which reflects the world in which we want to live. As such, Arcadia actively seeks and welcomes candidates who embrace those values. Arcadia prohibits discrimination against individuals on the basis of ethnicity, national origin, ancestry, race, color, religion, creed, sex, gender, marital status, affectional or sexual orientation, age, gender identity, military or military veteran status, disability, family medical or genetic information, or any other legally protected characteristic. All offers of employment are conditional based on the successful completion of a background check. Employment may not begin until the University accepts the results of the background check.Arcadia offers a competitive benefits package that includes excellent healthcare, generous tuition benefits for employees and their families, retirement benefits, health and wellness programs and resources, and much more.

Arcadia