Premium Clubs Supervisor | Full-Time | Crown Complex

Oak View Group

  • Fayetteville, NC
  • $18.00-22.00 per hour
  • Permanent
  • Full-time
  • 8 days ago
Oak View Group:Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary:The Premium Clubs Supervisor is responsible for overseeing the serving of guests in all premium and event spaces to includes Luxury Suites, Ice Suites, and Crown Lounge, as well as all Catering, Banquets, and Special Events areas at the venue. The Premium Clubs Supervisor must be personable and able to work in an ever- changing fast-paced environment. The Premium Clubs Supervisor will assist the General Manager of Hospitality with projects including training, inventory, cost controls, menu development, special events, and all other duties as assigned by the General Manager of Hospitality. The Premium Clubs Supervisor must maintain excellent attendance and be available to work events as scheduled per business needs.This role will pay an hourly rate of $18.00 to $22.00Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)This position will remain open until November 21, 2025. Responsibilities:
  • Responsible for overseeing the setup of food & beverage service areas within Premium/Event spaces
  • Ensures all Premium/Event spaces are set according set set timelines
  • Responsible for ensuring quality and hospitality throughout all Premium/Event areas
  • Responsible for communication between counter parts of the department
  • Responsible for organization and preparation of events
  • Responsible for supervising team members on non-event and event days
  • Direct any other inquiries (not regarding food and beverage) to the correct entity and/or personnel
  • Monitor and maintain food quality
  • Assist management with monitoring department by maintaining policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests
  • Maintain, resolve, and enforce cash handling policies and procedures
  • Monitor and enforce safe alcohol policies and procedures
  • Monitor and maintain inventory control and product requisition
  • Have full knowledge of food and beverage menu items and accompaniments
  • Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.
  • Responsible for observing guests to respond to any additional requests
  • Supervises the set up of Premium/Event functions including linens, dishware, glassware and silverware.
  • Maintains sanitation, health and safety standards in work areas.
  • Must show demonstrated ability to meet the company standard for excellent attendance.
  • Assures that the location equipment is operable and clean prior to start of event.
  • Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
  • Enforces all Oak View Group policies and procedures.
  • Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary HR related paperwork.
  • Assists Management team with projects including training, inventory and special events.
  • All other duties as assigned by the managers and supervisors.
Qualifications:
  • Ability to supervise the work of others.
  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
  • Ability to speak, read and write in English.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
  • Ability to handle cash accurately and responsibly.
  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
Education, Qualifications and Experience:
  • At Least 1-2 years’ experience working in a supervisory capacity in a fast-paced restaurant or catering environment or applicable Education.
Strengthened by our Differences. United to Make a Difference:At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer:Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group