Customer Service Representative

DHL

  • Whiteland, IN
  • Permanent
  • Full-time
  • 6 days ago
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.The core responsibilities of this role include:Supply Chain, Logistics, Data Entry, Customer Care, Call Center, Transportation, DispatchPosition: Customer Service Representative
Shift: 3rd Shift - 9:00pm-5:00am
Pay: $20.00
Additional Incentives: $1.00 Shift DifferentialIn addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunitiesGrow your skills. Shape your world.Role Purpose:Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.Key Accountabilities:
  • Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
  • Perform other duties as assigned.
Required Education and Experience:
  • High School Diploma or Equivalent
  • 0-12 months of system, data entry or reporting experience
  • 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.

DHL